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Saunum AIR 5 Sauna Heater, 4.8 w/ Climate Equalizer - Stainless

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Authorized Dealer - Full Warranty Included
$2,050.00
GTIN: 4745090017892
Model: AIR 5
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Immerse Yourself in Blissful Warmth with Saunum Air 5 Electric Heaters!

Experience the pinnacle of comfort and relaxation with the Stainless Saunum Air 5 Electric Heaters. Crafted to elevate your sauna sessions, these exceptional heaters bring an inviting warmth that envelops your senses, transporting you to a state of tranquil bliss.

Designed with precision and innovation, the Stainless Saunum Air 5 Electric Heaters effortlessly combine style and functionality. Their sleek and modern design seamlessly integrates into any sauna environment, adding a touch of sophistication to your wellness retreat. With their compact size, these heaters are perfect for both small and large saunas, ensuring a cozy and intimate experience.

Prepare to be captivated by the gentle and enveloping heat provided by the Stainless Saunum Air 5 Electric Heaters. Imagine stepping into your sauna and feeling a soothing warmth embrace your body, gently easing away the stresses of the day. With their balanced heat distribution, these heaters create an environment of pure relaxation, allowing you to unwind and rejuvenate.

Efficiency meets convenience with the user-friendly features of the Stainless Saunum Air 5 Electric Heaters. Adjustable temperature controls empower you to personalize your sauna experience, tailoring it to your desired level of warmth. The programmable timer function ensures that your sauna is ready whenever you are, allowing you to create a seamless routine that suits your lifestyle.

Upgrade your sauna to a haven of tranquility with the Stainless Saunum Air 5 Electric Heaters. Unleash a world of serene warmth and discover the remarkable benefits of deep relaxation and rejuvenation. With their seamless blend of style and performance, these electric heaters are the perfect addition to any sauna enthusiast's oasis.

Saunum is all about the air!

•    The AIR we heat
•    The AIR we feel
•    The AIR we breathe

Enrich the air with Himalayan salt ions
The ions released from the patented Himalayan salt feature are propelled into the sauna to maximize their health benefits. Salt aerosol has long been used for its benefits as a decongestant, and inflammation reduction, and possesses anti-microbial properties.  

Add another dimension to your sauna with aromatherapy
Breathe deep, relax, let the room fill with heat and steam, and clear away your tension with the invigorating and awakening scents of Saunum’s available aromatherapy option.

Experience 6 distinct styles of sauna bathing
Saunum lets you customize your bathing experience by adjusting airflow, temperature, and steam to suit your exact preferences.

•    Russian Banya – Air blending, massive stone volume, intense heat, and steam. Heat, ventilation, and humidity merge to simulate a traditional banya.
•    Finnish Sauna – Harness the power of intense, dry heat for an authentic Finnish sauna. Its huge rock mass radiates intense, consistent heat.
•    Estonian Sauna – Long sweats, soothing heat, and rich steam are the hallmarks of an Estonian sauna. 
•    Yoga Sauna – Oxygenated airflow allows for the yoga sauna experience. Even at floor level, equalized Air delivers warming heat for ideal hot yoga sessions.   
•    Salt Sauna – A patented system propels healthful Himalayan salt ions throughout the room. Air passes across the salt chamber creating a true salt sauna. 
•    Aroma Sauna – Not possible in most saunas, Saunum uses high humidity and air movement to bring a satisfying aroma to your experience.

Features

  • ​​​​​​Air Mixing Technology – Saunum patented air blending system mixes cold oxygen-rich air from the floor with hot oxygen-poor air off the ceiling to solve the discomfort so many associate with sauna. Whether you like it extremely hot, or just warm, Saunum delivers both in a way that heat and oxygen are felt head to toe.
  • European Design – With an elegant stainless steel finish, Saunum combines Scandinavian design and quality materials. 
  • Massive Stone Capacity – Stones are the heart of a Nordic sauna. Ample stones result in softer, more even heat, and can produce more luxurious steam. Large 154-pound stone capacity (required 5 boxes sold separately)
    • Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply). 
  • Himalayan Salt Reservoir – Saunum’s Himalayan salt tray is positioned within the air stream so that salt ions are propelled throughout the sauna to deliver health benefits more effectively. 
  • Wi-Fi Control Option – The available AirIQ Wi-Fi control unit allows you to activate a tailored sauna profile and have your custom sauna ready at the time that you specify on your mobile device.
  • Dry your Sauna – Go ahead, toss water onto the rocks! Saunum is engineered for water-tossing, and when you're done enjoying the steam, the patented fan system will conveniently help dry your sauna.     
  • UL Certification – Safety and reliability are priorities at Saunum, and each product is engineered to exceed strict UL standards.
  • Available Aromatherapy - Add another sensory layer with Saunum's optional aromatherapy system, which infuses aroma into the steam to further transform your experience.
  • For sauna rooms from 106 to 177 cu. ft.

Package Contents

  • Stainless Steel Stone Basket
  • Heat Equalizing Module
  • Telescopic Hot Air Intake
  • Heating Element Air Tunnels (3)
  • Himalayan Salt Spheres (7)
  • Hot Air Intake Cap
  • Stainless Steel Protective Grille
  • Heating Element Electrical Cable, 5' (152.4 cm)
  • Heat Equalizer Electrical Cable, 5' (152.4 cm)
  • Room Temperature Sensor & Cable, 9.5' (289.56 cm)
  • Door Sensor & Cable Assembly, 9.83' (299.62 cm)
  • IQAir Display Panel Cable, 16' (487.68 cm)
  • Quick Install Guide
  • Installation & Operation Manual
  • Limited Warranty

Specifications

Heat Equalizing System
Model Air 5
Certification/Global Safety Rating UL (Underwriters Laboratories)
Heat/Steam Equalizer Module 3-Speeds, Whisper-Quiet Operation
Ceiling Hot Air Intake 17.72" x 4" ( 450.09 x 101.6 mm)
Cool Air Intake Type Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor
Cool Air Intake Size 2" x 2.75" (50.8 x 69.85 mm)
Blended Air Output 4.31" x 14.13" (109.47 x 358.90 mm)
Himalayan Salt & Aroma Tray Type Removable, Slotted
Himalayan Salt & Aroma Tray Size 16.5" x 4.5" (419.1 x 111.76 mm)
Sauna Heater System
Model Air 5
Certification/Global Safety Rating UL (Underwriters Laboratories)
Heater Body Style Stainless Steel
Heating Elements Incoloy (Stainless Steel)
Heating Element Protection (included) Air Tunnels, Slotted Stainless Steel, Three
Room Size 106 - 212 (3-6 Cubic Meters)
Wattage Rating 4800
Operating Voltage 240 VAC
Phase Single
Amperage 20
Weight 106 lbs (48 kg)
Shipping Weight with Stones 300 lbs (136 kg)
Product Depth 12.41" (315.3 mm)
Product Width 18.31" (465 mm)
Product Height (including telescopic air intake) 71.48 - 94.49" (1815.6-2400.05 mm)
Minimum Ceiling Height 71.48" (1815.6 mm)
Stone Capacity 132 - 154 lbs (60-70 kg)
Stone Size (sold separately) 2" - 4" (5-10 cm)
Circuit Breaker 30 Amp
Wire Size to Power Unit (2) #10 + N + G
Wire Size - Power Unit to Elements (Included) 7-Conductor Cable, #14AWG, 90-Degree C, 5' (152.4 cm)
Wire Size - Power Unit to Heat Equalizer (Included) 5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm)
Room Temperature Sensor

Pre-Mounted with Integrated Cable (150- Degrees C), 9.5' (289.56 cm)

 

Useful Downloads

Shipping This item ships to
Delivery Estimated between and .

Shipping Policy

Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at info@selectsaunas.com.

What to expect after placing your order:

As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).

Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.

If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at info@selectsaunas.com

Shipping Details

Where We Ship

We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at info@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.

*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.

Shipping Timeline

Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.

The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.

Handling, Transit & Cutoff Times

After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.

Upon Receipt of Package

1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.

2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at info@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window

3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at info@selectsaunas.com or via our contact us page.

Refusals

Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.

Taking Delivery of Your Product

Saunas & Sauna Kits

These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. You can add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door will be an additional charge, so make sure you ask the carrier what they charge for this service.

Here's what taking delivery of your sauna kit can look like:

Snow
Forest

Heaters & Stoves

These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.

Accessories & Small Shipments

These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.

Price Match Guarantee

We work very hard to ensure that we offer the absolute best sauna prices online.

We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price or higher. If you find another online store that offers a lower price then contact us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.

If you qualify for a refund, you will be refunded the difference in price to your credit card. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well (our Price Cut Guarantee) To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the refund accordingly.

Our Price Match Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee.
  • Promotions such as rebates and "buy one, get one free" offers are not eligible.
  • The item must be in stock on the competitor's website
  • The competitor must be an online store, i.e. they can not have a retail location.
  • The website can not be a discounter or auction website (i.e. eBay, overstock, Walmart, Amazon, etc..)
  • The competitor must be an Authorized Retailer of the product in question.
  • Our Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
  • If you want to check if we can price match a product before you place your order, please contact us.
  • Love it, or Your Money Back

    We also guarantee that your order arrives in 100% perfect condition and is precisely what you wanted. If your purchase is in any way, shape, or form faulty, we’ll fix it, replace the purchase free of charge, or give you your money back.

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    Description

    Immerse Yourself in Blissful Warmth with Saunum Air 5 Electric Heaters!

    Experience the pinnacle of comfort and relaxation with the Stainless Saunum Air 5 Electric Heaters. Crafted to elevate your sauna sessions, these exceptional heaters bring an inviting warmth that envelops your senses, transporting you to a state of tranquil bliss.

    Designed with precision and innovation, the Stainless Saunum Air 5 Electric Heaters effortlessly combine style and functionality. Their sleek and modern design seamlessly integrates into any sauna environment, adding a touch of sophistication to your wellness retreat. With their compact size, these heaters are perfect for both small and large saunas, ensuring a cozy and intimate experience.

    Prepare to be captivated by the gentle and enveloping heat provided by the Stainless Saunum Air 5 Electric Heaters. Imagine stepping into your sauna and feeling a soothing warmth embrace your body, gently easing away the stresses of the day. With their balanced heat distribution, these heaters create an environment of pure relaxation, allowing you to unwind and rejuvenate.

    Efficiency meets convenience with the user-friendly features of the Stainless Saunum Air 5 Electric Heaters. Adjustable temperature controls empower you to personalize your sauna experience, tailoring it to your desired level of warmth. The programmable timer function ensures that your sauna is ready whenever you are, allowing you to create a seamless routine that suits your lifestyle.

    Upgrade your sauna to a haven of tranquility with the Stainless Saunum Air 5 Electric Heaters. Unleash a world of serene warmth and discover the remarkable benefits of deep relaxation and rejuvenation. With their seamless blend of style and performance, these electric heaters are the perfect addition to any sauna enthusiast's oasis.

    Saunum is all about the air!

    •    The AIR we heat
    •    The AIR we feel
    •    The AIR we breathe

    Enrich the air with Himalayan salt ions
    The ions released from the patented Himalayan salt feature are propelled into the sauna to maximize their health benefits. Salt aerosol has long been used for its benefits as a decongestant, and inflammation reduction, and possesses anti-microbial properties.  

    Add another dimension to your sauna with aromatherapy
    Breathe deep, relax, let the room fill with heat and steam, and clear away your tension with the invigorating and awakening scents of Saunum’s available aromatherapy option.

    Experience 6 distinct styles of sauna bathing
    Saunum lets you customize your bathing experience by adjusting airflow, temperature, and steam to suit your exact preferences.

    •    Russian Banya – Air blending, massive stone volume, intense heat, and steam. Heat, ventilation, and humidity merge to simulate a traditional banya.
    •    Finnish Sauna – Harness the power of intense, dry heat for an authentic Finnish sauna. Its huge rock mass radiates intense, consistent heat.
    •    Estonian Sauna – Long sweats, soothing heat, and rich steam are the hallmarks of an Estonian sauna. 
    •    Yoga Sauna – Oxygenated airflow allows for the yoga sauna experience. Even at floor level, equalized Air delivers warming heat for ideal hot yoga sessions.   
    •    Salt Sauna – A patented system propels healthful Himalayan salt ions throughout the room. Air passes across the salt chamber creating a true salt sauna. 
    •    Aroma Sauna – Not possible in most saunas, Saunum uses high humidity and air movement to bring a satisfying aroma to your experience.

    Features

    • ​​​​​​Air Mixing Technology – Saunum patented air blending system mixes cold oxygen-rich air from the floor with hot oxygen-poor air off the ceiling to solve the discomfort so many associate with sauna. Whether you like it extremely hot, or just warm, Saunum delivers both in a way that heat and oxygen are felt head to toe.
    • European Design – With an elegant stainless steel finish, Saunum combines Scandinavian design and quality materials. 
    • Massive Stone Capacity – Stones are the heart of a Nordic sauna. Ample stones result in softer, more even heat, and can produce more luxurious steam. Large 154-pound stone capacity (required 5 boxes sold separately)
      • Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply). 
    • Himalayan Salt Reservoir – Saunum’s Himalayan salt tray is positioned within the air stream so that salt ions are propelled throughout the sauna to deliver health benefits more effectively. 
    • Wi-Fi Control Option – The available AirIQ Wi-Fi control unit allows you to activate a tailored sauna profile and have your custom sauna ready at the time that you specify on your mobile device.
    • Dry your Sauna – Go ahead, toss water onto the rocks! Saunum is engineered for water-tossing, and when you're done enjoying the steam, the patented fan system will conveniently help dry your sauna.     
    • UL Certification – Safety and reliability are priorities at Saunum, and each product is engineered to exceed strict UL standards.
    • Available Aromatherapy - Add another sensory layer with Saunum's optional aromatherapy system, which infuses aroma into the steam to further transform your experience.
    • For sauna rooms from 106 to 177 cu. ft.

    Package Contents

    • Stainless Steel Stone Basket
    • Heat Equalizing Module
    • Telescopic Hot Air Intake
    • Heating Element Air Tunnels (3)
    • Himalayan Salt Spheres (7)
    • Hot Air Intake Cap
    • Stainless Steel Protective Grille
    • Heating Element Electrical Cable, 5' (152.4 cm)
    • Heat Equalizer Electrical Cable, 5' (152.4 cm)
    • Room Temperature Sensor & Cable, 9.5' (289.56 cm)
    • Door Sensor & Cable Assembly, 9.83' (299.62 cm)
    • IQAir Display Panel Cable, 16' (487.68 cm)
    • Quick Install Guide
    • Installation & Operation Manual
    • Limited Warranty

    Specifications

    Heat Equalizing System
    Model Air 5
    Certification/Global Safety Rating UL (Underwriters Laboratories)
    Heat/Steam Equalizer Module 3-Speeds, Whisper-Quiet Operation
    Ceiling Hot Air Intake 17.72" x 4" ( 450.09 x 101.6 mm)
    Cool Air Intake Type Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor
    Cool Air Intake Size 2" x 2.75" (50.8 x 69.85 mm)
    Blended Air Output 4.31" x 14.13" (109.47 x 358.90 mm)
    Himalayan Salt & Aroma Tray Type Removable, Slotted
    Himalayan Salt & Aroma Tray Size 16.5" x 4.5" (419.1 x 111.76 mm)
    Sauna Heater System
    Model Air 5
    Certification/Global Safety Rating UL (Underwriters Laboratories)
    Heater Body Style Stainless Steel
    Heating Elements Incoloy (Stainless Steel)
    Heating Element Protection (included) Air Tunnels, Slotted Stainless Steel, Three
    Room Size 106 - 212 (3-6 Cubic Meters)
    Wattage Rating 4800
    Operating Voltage 240 VAC
    Phase Single
    Amperage 20
    Weight 106 lbs (48 kg)
    Shipping Weight with Stones 300 lbs (136 kg)
    Product Depth 12.41" (315.3 mm)
    Product Width 18.31" (465 mm)
    Product Height (including telescopic air intake) 71.48 - 94.49" (1815.6-2400.05 mm)
    Minimum Ceiling Height 71.48" (1815.6 mm)
    Stone Capacity 132 - 154 lbs (60-70 kg)
    Stone Size (sold separately) 2" - 4" (5-10 cm)
    Circuit Breaker 30 Amp
    Wire Size to Power Unit (2) #10 + N + G
    Wire Size - Power Unit to Elements (Included) 7-Conductor Cable, #14AWG, 90-Degree C, 5' (152.4 cm)
    Wire Size - Power Unit to Heat Equalizer (Included) 5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm)
    Room Temperature Sensor

    Pre-Mounted with Integrated Cable (150- Degrees C), 9.5' (289.56 cm)

     

    Useful Downloads

    Shipping

    Shipping This item ships to
    Delivery Estimated between and .

    Shipping Policy

    Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at info@selectsaunas.com.

    What to expect after placing your order:

    As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).

    Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.

    If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at info@selectsaunas.com

    Shipping Details

    Where We Ship

    We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at info@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.

    *PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.

    Shipping Timeline

    Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.

    The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.

    Handling, Transit & Cutoff Times

    After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.

    Upon Receipt of Package

    1. Before signing any paperwork, thoroughly inspect the items delivered to you.
    a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.

    2. Count all the pieces of your package and ensure they’re accounted for.
    a. Immediately report any missing pieces within 48 hours by emailing directly at info@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window

    3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at info@selectsaunas.com or via our contact us page.

    Refusals

    Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.

    Delivery

    Taking Delivery of Your Product

    Saunas & Sauna Kits

    These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. You can add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door will be an additional charge, so make sure you ask the carrier what they charge for this service.

    Here's what taking delivery of your sauna kit can look like:

    Snow
    Forest

    Heaters & Stoves

    These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.

    Accessories & Small Shipments

    These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.

    Price Match Guarantee

    Price Match Guarantee

    We work very hard to ensure that we offer the absolute best sauna prices online.

    We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price or higher. If you find another online store that offers a lower price then contact us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.

    If you qualify for a refund, you will be refunded the difference in price to your credit card. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

    If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well (our Price Cut Guarantee) To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the refund accordingly.

    Our Price Match Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee.
  • Promotions such as rebates and "buy one, get one free" offers are not eligible.
  • The item must be in stock on the competitor's website
  • The competitor must be an online store, i.e. they can not have a retail location.
  • The website can not be a discounter or auction website (i.e. eBay, overstock, Walmart, Amazon, etc..)
  • The competitor must be an Authorized Retailer of the product in question.
  • Our Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
  • If you want to check if we can price match a product before you place your order, please contact us.
  • Love it, or Your Money Back

    We also guarantee that your order arrives in 100% perfect condition and is precisely what you wanted. If your purchase is in any way, shape, or form faulty, we’ll fix it, replace the purchase free of charge, or give you your money back.

    Reviews