Leil Black Cube Comfort Outdoor Sauna Features
- Thermally Treated Pine Construction: Premium 40mm (1.57") thermally treated pine walls deliver exceptional durability, dimensional stability, and superior resistance to elements with rich warm tones that endure over time.
- Full-Glass Tempered Front with Black Arches: 8mm black tempered glass front framed by striking black-painted arches provides modern elegance, privacy, and bold architectural presence in any outdoor setting.
- Ergonomic Two-Level Alder Benches: Smooth alder benches with integrated bench skirts provide superior comfort, heat resistance, and flexible seating for multiple users with different height and temperature preferences.
- Durable Square Shingle Roof: Weather-resistant shingled roof design ensures year-round protection and longevity while maintaining aesthetic appeal and blending with residential architecture.
- Integrated Ventilation System: 3-4 strategically placed ventilation openings ensure proper airflow, fresh oxygen circulation, and consistent temperature distribution throughout the sauna interior.
- Black-Painted Accents and Moldings: Premium black-painted front and back arches, base frame, and external moldings create polished, cohesive design elements that enhance modern aesthetic.
- Included Nerostep Safety Mat: Non-slip plastic grid floor mat provides secure footing and prevents slipping, ensuring safe entry, exit, and movement during sauna sessions.
- Premium Black Tempered Glass Door: Heavy-duty 8mm black tempered glass door with premium handle offers durability, heat retention, and clean modern appearance with seamless integration.
- Compact Design for Intimate Spaces: At 86" W x 65" D x 90" H exterior, the Black Cube fits perfectly into smaller yards, patios, and residential outdoor spaces without sacrificing interior comfort.
- Recommended 9 kW Heater Compatibility: Designed to work efficiently with 9 kW electric heaters for standard construction, or wood-burning heaters.
- DIY Assembly Kit Format: Comprehensive kit includes all components with detailed assembly instructions, allowing you to build your premium sauna retreat with proper tools and team assistance.
Leil Black Cube Outdoor Sauna Specifications
| Product Model | Leil Black Cube Comfort Outdoor Home Sauna Kit (6 Person) |
| Manufacturer | Leil Saunas (Estonian Made) |
| User Capacity | 6 persons comfortably |
| Exterior Dimensions (W x D x H) | 86" W x 89" D x 87" H |
| Interior Dimensions (W x D x H) | 80" W x 78" D x 80" H |
| Wall Thickness | 1.57 inches (40mm) premium thermally treated pine |
| Primary Wood Material | Thermally treated thermo-pine (walls), thermo-alder (benches) |
| Bench Material | Smooth two-level alder benches with integrated bench skirts |
| Bench Configuration | Two-level design with bench skirts for ergonomic comfort and clean interior appearance |
| Tempered Glass Front | 8mm thick black tempered glass with premium handle |
| External Door | Black tempered glass door with premium handle |
| Roof Type | Square shingle roof for weather-resistant year-round durability |
| Floor Covering | 1-piece Nerostep non-slip plastic grid mat included |
| Ventilation System | 3-4 strategically placed ventilation openings for optimal airflow |
| Black-Painted Accents | Front and back arches, base frame, and external moldings |
| Electrical Requirements (Standard) | 240V/1ph with 50 amp dedicated breaker (consult electrician) |
| Recommended Heater Size (Standard) | 9 kW electric or wood-burning heater |
| Heater Compatibility | Electric or wood-burning heaters (sold separately) |
| Interior Lighting | Not included; customer may add optional lighting packages |
| Assembly Format | DIY sauna kit (assembly on-site required) |
| Warranty Coverage | 2-year manufacturer's warranty on materials and workmanship |
| Included Accessories | Nerostep floor mat, assembly instructions, hardware |
| Shipping Method | LTL freight curbside delivery |
Leil Black Cube Outdoor Sauna FAQ
What materials are used in the Leil Black Cube construction, and why does material quality matter?
The Black Cube is built from premium thermally treated pine (1.57" / 40mm thick) for walls and smooth thermo-alder for benches. Thermally treated wood undergoes heat processing that removes moisture and resins, resulting in superior dimensional stability, resistance to warping, rot, and insect damage compared to untreated cedar. This thermal treatment creates a naturally rich warm tone that ages beautifully over time. The alder benches have extremely low thermal conductivity, remaining cool and comfortable to touch even when sauna temperatures exceed 190°F. This material quality ensures your sauna maintains structural integrity, safety, and aesthetic appeal for decades with proper maintenance.
What are the interior dimensions, and how much space will I have inside the sauna?
The Black Cube Comfort interior dimensions are 80" W x 78" D x 80" H, providing a compact yet functional wellness space. The exterior footprint of 86" W x 89" D x 87" H makes it ideal for smaller yards, patios, and residential spaces. The two-level bench design maximizes seating comfort within the intimate interior, with smooth alder benches featuring integrated skirts. While compact compared to larger sauna models, the interior layout is carefully engineered to accommodate 6 people comfortably without feeling cramped. The design prioritizes user comfort and proper ventilation over maximum capacity, creating an ideal balance for family or small group sauna sessions.
How does the tempered glass front affect heating efficiency and aesthetic appeal?
The 8mm black tempered glass front serves dual purposes: it provides excellent heat retention through the density of tempered glass, while the black tint enhances privacy and creates a sleek, modern aesthetic that complements contemporary outdoor spaces. The premium black-painted arches framing the glass create bold architectural presence and visual interest. Tempered glass is stronger than regular glass and resists thermal stress better, ensuring durability during repeated heating cycles. The dark tint also reduces glare and UV transmission while allowing you to see outside, creating connection with your outdoor environment. This combination of function and design makes the Black Cube a statement piece that enhances any backyard.
What ventilation system does the Black Cube use, and why is proper airflow important?
The Black Cube features 3-4 strategically placed ventilation openings engineered for optimal airflow circulation. Proper ventilation is critical for sauna safety and comfort—it ensures adequate oxygen supply, prevents carbon dioxide buildup, and maintains consistent temperature distribution throughout the interior. Fresh air intake and exhaust openings work together to maintain a clean, oxygen-rich atmosphere during sauna sessions. The placement of these vents is carefully calculated based on heater location and interior layout to prevent cold spots while maximizing heat retention. Quality ventilation also helps prevent moisture accumulation that could damage wood over time, supporting long-term durability and user safety.
What heater size should I choose, and are heaters included with the sauna kit?
Heaters are sold separately from the Black Cube kit. Leil recommends a 9 kW electric heater, or a wood-burning heater. The specific amperage and electrical requirements depend on heater selection, so it's essential to consult with a certified electrician before purchasing. The sauna is designed for electric and wood-burning heater compatibility, and multiple heater options are available from authorized retailers. Popular choices include HUUM and Saunum electric heaters, which pair well with Leil's Estonian engineering for authentic sauna performance.
How do I assemble the Black Cube, and what's involved in the installation process?
The Black Cube arrives as a comprehensive DIY kit requiring on-site assembly by the customer. Assembly typically takes 6-8 hours with 2-3 people experienced with basic power tools. The kit includes detailed assembly instructions with all components pre-cut and hardware provided. Key assembly steps include securing thermally treated pine wall panels, installing the 8mm black tempered glass front (which weighs approximately 220 lbs), attaching the square shingle roof, mounting two-level alder benches, positioning the Nerostep safety mat, and connecting ventilation components. You'll need a level foundation, proper drainage consideration, and accurate panel alignment. After assembly, you'll install the heater (requires electrician) and apply finishing treatments to wood as specified in instructions.
What weather conditions can the Black Cube handle, and does it require seasonal maintenance?
The Black Cube is engineered for year-round outdoor use in virtually all weather conditions. Its thermally treated pine construction naturally resists moisture, rot, and temperature extremes. The square shingle roof provides excellent protection against rain, snow, and UV exposure. The 40mm thick walls offer superior insulation and durability. Seasonal maintenance includes inspecting roof shingles, cleaning gutters of debris, checking ventilation openings remain clear, and periodically resealing wood joints with appropriate exterior finishes. The exposed wood areas may develop a natural silvery patina over time if left unfinished, which is a normal aesthetic change that doesn't affect functionality. With proper care, thermally treated wood can last indefinitely, making the Black Cube a long-term investment in your wellness and property value.
What's included in the kit, and what do I need to purchase separately?
The Black Cube kit includes the sauna structure (walls, benches, roof), 8mm black tempered glass front door, Nerostep non-slip plastic grid floor mat, assembly hardware, and detailed instruction manual. What you purchase separately: electric sauna heater (6 kW standard or 9 kW for panoramic window), electrical work and breaker installation (requires certified electrician), and optional finishing products (exterior paint/stain and interior varnish are recommended but not always included). Shipping within the 48 contiguous states is $950 and includes curbside LTL delivery. Optional upgrades available include the half-panoramic window on the back wall for enhanced natural light and scenic views, which requires upsizing to a 9 kW heater.
Leil Black Cube Outdoor Sauna Documents:
| Shipping | Ships free within the continental US. If you live outside the continental US or Canada, please contact us for a freight quote. |
Shipping Policy
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at sales@selectsaunas.com.
What to expect after placing your order:
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.
If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at sales@selectsaunas.com
Shipping Details
Where We Ship
We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at sales@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.
*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.
Shipping Timeline
Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.
The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.
Handling, Transit & Cutoff Times
After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at sales@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at sales@selectsaunas.com or via our contact us page.
Refusals
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.
Taking Delivery of Your Product
Saunas & Sauna Kits
These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. In some cases, you can a add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door (also known as white glove) will be an additional charge, so make sure you ask the carrier what they charge for this service.
Due to the size of some of our larger cabin and barrel saunas, they will ship via a flatbed truck and will not fit on a liftgate. This means that you will be responsible for offloading the sauna. We recommend gathering 3-4 people to offload the sauna piece by piece or renting a forklift. Alternatively, you can add a Driver Offload service at checkout if you would like a hands-off offloading experience.
Here's what taking delivery of your sauna kit can look like:
Heaters & Stoves
These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.
Accessories & Small Shipments
These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.
Found a lower price? We'll match it!
We work very hard to ensure that we offer the absolute lowest sauna prices online.
We work with our suppliers to ensure that they set Minimum Advertised Pricing (MAP) guidelines for all of our competitors. This means that everyone else selling the same product online is required to be selling it at the same price or higher. If you find another online store that offers a lower price than us, please contact us and we will make sure they are not breaking the MAP policy. If they are not, we can match their price for you! In that case, we can send you a custom discount, or you could simply purchase and we will refund the price difference.
Our Price Match Guarantee has some limitations:
- The item must be of the same brand and model.
- The item must be in stock on the competitor's website.
- You must be able to document the lower price, for example by showing us a a screenshot and a link to the competitor with the lower price.
- If the competitor is charging for shipping, their shipping cost will be included in the calculation of the price match.
- The competitor must be an online-only store, i.e. they can not have a retail location.
- The website can not be a discounter or auction website.
- The competitor must be an Authorized Retailer of the product in question.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
Description
Leil Black Cube Comfort Outdoor Sauna Features
- Thermally Treated Pine Construction: Premium 40mm (1.57") thermally treated pine walls deliver exceptional durability, dimensional stability, and superior resistance to elements with rich warm tones that endure over time.
- Full-Glass Tempered Front with Black Arches: 8mm black tempered glass front framed by striking black-painted arches provides modern elegance, privacy, and bold architectural presence in any outdoor setting.
- Ergonomic Two-Level Alder Benches: Smooth alder benches with integrated bench skirts provide superior comfort, heat resistance, and flexible seating for multiple users with different height and temperature preferences.
- Durable Square Shingle Roof: Weather-resistant shingled roof design ensures year-round protection and longevity while maintaining aesthetic appeal and blending with residential architecture.
- Integrated Ventilation System: 3-4 strategically placed ventilation openings ensure proper airflow, fresh oxygen circulation, and consistent temperature distribution throughout the sauna interior.
- Black-Painted Accents and Moldings: Premium black-painted front and back arches, base frame, and external moldings create polished, cohesive design elements that enhance modern aesthetic.
- Included Nerostep Safety Mat: Non-slip plastic grid floor mat provides secure footing and prevents slipping, ensuring safe entry, exit, and movement during sauna sessions.
- Premium Black Tempered Glass Door: Heavy-duty 8mm black tempered glass door with premium handle offers durability, heat retention, and clean modern appearance with seamless integration.
- Compact Design for Intimate Spaces: At 86" W x 65" D x 90" H exterior, the Black Cube fits perfectly into smaller yards, patios, and residential outdoor spaces without sacrificing interior comfort.
- Recommended 9 kW Heater Compatibility: Designed to work efficiently with 9 kW electric heaters for standard construction, or wood-burning heaters.
- DIY Assembly Kit Format: Comprehensive kit includes all components with detailed assembly instructions, allowing you to build your premium sauna retreat with proper tools and team assistance.
Leil Black Cube Outdoor Sauna Specifications
| Product Model | Leil Black Cube Comfort Outdoor Home Sauna Kit (6 Person) |
| Manufacturer | Leil Saunas (Estonian Made) |
| User Capacity | 6 persons comfortably |
| Exterior Dimensions (W x D x H) | 86" W x 89" D x 87" H |
| Interior Dimensions (W x D x H) | 80" W x 78" D x 80" H |
| Wall Thickness | 1.57 inches (40mm) premium thermally treated pine |
| Primary Wood Material | Thermally treated thermo-pine (walls), thermo-alder (benches) |
| Bench Material | Smooth two-level alder benches with integrated bench skirts |
| Bench Configuration | Two-level design with bench skirts for ergonomic comfort and clean interior appearance |
| Tempered Glass Front | 8mm thick black tempered glass with premium handle |
| External Door | Black tempered glass door with premium handle |
| Roof Type | Square shingle roof for weather-resistant year-round durability |
| Floor Covering | 1-piece Nerostep non-slip plastic grid mat included |
| Ventilation System | 3-4 strategically placed ventilation openings for optimal airflow |
| Black-Painted Accents | Front and back arches, base frame, and external moldings |
| Electrical Requirements (Standard) | 240V/1ph with 50 amp dedicated breaker (consult electrician) |
| Recommended Heater Size (Standard) | 9 kW electric or wood-burning heater |
| Heater Compatibility | Electric or wood-burning heaters (sold separately) |
| Interior Lighting | Not included; customer may add optional lighting packages |
| Assembly Format | DIY sauna kit (assembly on-site required) |
| Warranty Coverage | 2-year manufacturer's warranty on materials and workmanship |
| Included Accessories | Nerostep floor mat, assembly instructions, hardware |
| Shipping Method | LTL freight curbside delivery |
Leil Black Cube Outdoor Sauna FAQ
What materials are used in the Leil Black Cube construction, and why does material quality matter?
The Black Cube is built from premium thermally treated pine (1.57" / 40mm thick) for walls and smooth thermo-alder for benches. Thermally treated wood undergoes heat processing that removes moisture and resins, resulting in superior dimensional stability, resistance to warping, rot, and insect damage compared to untreated cedar. This thermal treatment creates a naturally rich warm tone that ages beautifully over time. The alder benches have extremely low thermal conductivity, remaining cool and comfortable to touch even when sauna temperatures exceed 190°F. This material quality ensures your sauna maintains structural integrity, safety, and aesthetic appeal for decades with proper maintenance.
What are the interior dimensions, and how much space will I have inside the sauna?
The Black Cube Comfort interior dimensions are 80" W x 78" D x 80" H, providing a compact yet functional wellness space. The exterior footprint of 86" W x 89" D x 87" H makes it ideal for smaller yards, patios, and residential spaces. The two-level bench design maximizes seating comfort within the intimate interior, with smooth alder benches featuring integrated skirts. While compact compared to larger sauna models, the interior layout is carefully engineered to accommodate 6 people comfortably without feeling cramped. The design prioritizes user comfort and proper ventilation over maximum capacity, creating an ideal balance for family or small group sauna sessions.
How does the tempered glass front affect heating efficiency and aesthetic appeal?
The 8mm black tempered glass front serves dual purposes: it provides excellent heat retention through the density of tempered glass, while the black tint enhances privacy and creates a sleek, modern aesthetic that complements contemporary outdoor spaces. The premium black-painted arches framing the glass create bold architectural presence and visual interest. Tempered glass is stronger than regular glass and resists thermal stress better, ensuring durability during repeated heating cycles. The dark tint also reduces glare and UV transmission while allowing you to see outside, creating connection with your outdoor environment. This combination of function and design makes the Black Cube a statement piece that enhances any backyard.
What ventilation system does the Black Cube use, and why is proper airflow important?
The Black Cube features 3-4 strategically placed ventilation openings engineered for optimal airflow circulation. Proper ventilation is critical for sauna safety and comfort—it ensures adequate oxygen supply, prevents carbon dioxide buildup, and maintains consistent temperature distribution throughout the interior. Fresh air intake and exhaust openings work together to maintain a clean, oxygen-rich atmosphere during sauna sessions. The placement of these vents is carefully calculated based on heater location and interior layout to prevent cold spots while maximizing heat retention. Quality ventilation also helps prevent moisture accumulation that could damage wood over time, supporting long-term durability and user safety.
What heater size should I choose, and are heaters included with the sauna kit?
Heaters are sold separately from the Black Cube kit. Leil recommends a 9 kW electric heater, or a wood-burning heater. The specific amperage and electrical requirements depend on heater selection, so it's essential to consult with a certified electrician before purchasing. The sauna is designed for electric and wood-burning heater compatibility, and multiple heater options are available from authorized retailers. Popular choices include HUUM and Saunum electric heaters, which pair well with Leil's Estonian engineering for authentic sauna performance.
How do I assemble the Black Cube, and what's involved in the installation process?
The Black Cube arrives as a comprehensive DIY kit requiring on-site assembly by the customer. Assembly typically takes 6-8 hours with 2-3 people experienced with basic power tools. The kit includes detailed assembly instructions with all components pre-cut and hardware provided. Key assembly steps include securing thermally treated pine wall panels, installing the 8mm black tempered glass front (which weighs approximately 220 lbs), attaching the square shingle roof, mounting two-level alder benches, positioning the Nerostep safety mat, and connecting ventilation components. You'll need a level foundation, proper drainage consideration, and accurate panel alignment. After assembly, you'll install the heater (requires electrician) and apply finishing treatments to wood as specified in instructions.
What weather conditions can the Black Cube handle, and does it require seasonal maintenance?
The Black Cube is engineered for year-round outdoor use in virtually all weather conditions. Its thermally treated pine construction naturally resists moisture, rot, and temperature extremes. The square shingle roof provides excellent protection against rain, snow, and UV exposure. The 40mm thick walls offer superior insulation and durability. Seasonal maintenance includes inspecting roof shingles, cleaning gutters of debris, checking ventilation openings remain clear, and periodically resealing wood joints with appropriate exterior finishes. The exposed wood areas may develop a natural silvery patina over time if left unfinished, which is a normal aesthetic change that doesn't affect functionality. With proper care, thermally treated wood can last indefinitely, making the Black Cube a long-term investment in your wellness and property value.
What's included in the kit, and what do I need to purchase separately?
The Black Cube kit includes the sauna structure (walls, benches, roof), 8mm black tempered glass front door, Nerostep non-slip plastic grid floor mat, assembly hardware, and detailed instruction manual. What you purchase separately: electric sauna heater (6 kW standard or 9 kW for panoramic window), electrical work and breaker installation (requires certified electrician), and optional finishing products (exterior paint/stain and interior varnish are recommended but not always included). Shipping within the 48 contiguous states is $950 and includes curbside LTL delivery. Optional upgrades available include the half-panoramic window on the back wall for enhanced natural light and scenic views, which requires upsizing to a 9 kW heater.
Leil Black Cube Outdoor Sauna Documents:
Shipping
| Shipping | Ships free within the continental US. If you live outside the continental US or Canada, please contact us for a freight quote. |
Shipping Policy
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at sales@selectsaunas.com.
What to expect after placing your order:
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.
If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at sales@selectsaunas.com
Shipping Details
Where We Ship
We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at sales@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.
*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.
Shipping Timeline
Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.
The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.
Handling, Transit & Cutoff Times
After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at sales@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at sales@selectsaunas.com or via our contact us page.
Refusals
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.
Delivery
Taking Delivery of Your Product
Saunas & Sauna Kits
These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. In some cases, you can a add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door (also known as white glove) will be an additional charge, so make sure you ask the carrier what they charge for this service.
Due to the size of some of our larger cabin and barrel saunas, they will ship via a flatbed truck and will not fit on a liftgate. This means that you will be responsible for offloading the sauna. We recommend gathering 3-4 people to offload the sauna piece by piece or renting a forklift. Alternatively, you can add a Driver Offload service at checkout if you would like a hands-off offloading experience.
Here's what taking delivery of your sauna kit can look like:
Heaters & Stoves
These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.
Accessories & Small Shipments
These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.
Price Match Guarantee
Found a lower price? We'll match it!
We work very hard to ensure that we offer the absolute lowest sauna prices online.
We work with our suppliers to ensure that they set Minimum Advertised Pricing (MAP) guidelines for all of our competitors. This means that everyone else selling the same product online is required to be selling it at the same price or higher. If you find another online store that offers a lower price than us, please contact us and we will make sure they are not breaking the MAP policy. If they are not, we can match their price for you! In that case, we can send you a custom discount, or you could simply purchase and we will refund the price difference.
Our Price Match Guarantee has some limitations:
- The item must be of the same brand and model.
- The item must be in stock on the competitor's website.
- You must be able to document the lower price, for example by showing us a a screenshot and a link to the competitor with the lower price.
- If the competitor is charging for shipping, their shipping cost will be included in the calculation of the price match.
- The competitor must be an online-only store, i.e. they can not have a retail location.
- The website can not be a discounter or auction website.
- The competitor must be an Authorized Retailer of the product in question.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
Spring Sale! | Call or Text
(866) 698-6690
+1 (866) 698-6690
sales@selectsaunas.com