Air Series, 4.8kW Sauna Heater Package
Introducing the Saunum Air 5 Stainless Steel WiFi Package – your gateway to a seamlessly connected and indulgent sauna experience. This package combines the innovative Saunum Air 5 Stainless Steel electric heater with advanced WiFi connectivity, allowing you to control your sauna environment from anywhere with ease. Enjoy personalized relaxation with adjustable temperature settings and convenient scheduling options, all at your fingertips.
Crafted with precision and reliability in mind, the Saunum Air 5 Stainless Steel delivers consistent and enveloping warmth, ensuring a rejuvenating sauna session every time. The sleek stainless steel design adds a touch of elegance to your sauna space, enhancing both form and function. Elevate your sauna experience with the Saunum Air 5 Stainless Steel WiFi Package – where comfort meets connectivity.
Features
- Air Mixing Technology – Saunum patented air blending system mixes cold oxygen-rich air from the floor with hot oxygen-poor air off the ceiling to solve the discomfort so many associate with sauna. Whether you like it extremely hot, or just warm, Saunum delivers both in a way that heat and oxygen are felt head to toe.
- European Design – With an elegant black steel finish, Saunum combines Scandinavian design and quality materials.
-
Massive Stone Capacity – Stones are the heart of a Nordic sauna. Ample stones result in softer, more even heat, and can produce more luxurious steam. Large 154-pound stone capacity (required 5 boxes included)
- Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply).
- Himalayan Salt Reservoir – Saunum’s Himalayan salt tray is positioned within the air stream so that salt ions are propelled throughout the sauna to deliver health benefits more effectively.
- Wi-Fi Control Option – The available AirIQ Wi-Fi control unit allows you to activate a tailored sauna profile and have your custom sauna ready at the time that you specify on your mobile device.
- Dry your Sauna – Go ahead, toss water onto the rocks! Saunum is engineered for water-tossing, and when you're done enjoying the steam, the patented fan system will conveniently help dry your sauna.
- UL Certification – Safety and reliability are priorities at Saunum, and each product is engineered to exceed strict UL standards.
- Available Aromatherapy - Add another sensory layer with Saunum's optional aromatherapy system, which infuses aroma into the steam to further transform your experience.
- For sauna rooms from 106 to 212 cu. ft.
AirIQ WiFi
Easily control the Saunum heater and climate device with just a few taps on the screen.
- For use with Saunum electric heaters up to 12 kW (Over 12 kW requires a separate contactor box.)
- Temperature selection ranges from 104 °F – 194°F (40°C - 90°C).
- Allows you to set the operating time of the heater: up to 1 hour in a private sauna, and up to 6 hours in a public sauna.
- Allows you to select up to 3 Preset Sauna settings: (selectable temperature, time, climate device speed)
-
Classic Nordic Steam Sauna
- for temperatures from 140°F - 194°F (60°C - 90°C). Valve of the Climate Device open to 25% with speed level 1.
-
Humid Steam-rich Sauna
- for temperatures from 113°F - 140°F (45°C - 60°C). The valve of the Climate Device opens to 100% with speed level 2 or 3.
-
Mild, Relaxing Sauna
- for temperatures from 104 °F – 131 °F (40°C - 55°C). Valve of the Climate Device open to 25% with speed level 1.
- AirIQ WiFi allows for sauna session scheduling for a specific day, time, and sauna type for the week.
- Built-in Wi-Fi interface for Saunum mobile app available on AppStore and Google Play.
- Notifications will be conveniently displayed directly on your mobile device via the Saunum mobile app.
- Sauna is Ready
- Heating Status
- Door is Open
- Overheating protection applied.
- Multi-Language menu includes English, German, Estonian, Finnish, Russian, Swedish, and Slovenian.
- Outside Sauna room installation
- Screen lock
- Child Safety Lock
- Temperature Sensor
- Door Sensor
Stones
- High-quality Olivine diabase raw stone
- Rounded, Pre-washed & ready to use
- Durable with high-heat capacity
- Stones range from 2" to 4" (5-10 cm)
Package Contents
Saunum Air50
- Stainless Steel Stone Basket
- Heat Equalizing Module
- Telescopic Hot Air Intake
- Heating Element Air Tunnels (3)
- Himalayan Salt Spheres (7)
- Hot Air Intake Cap
- Stainless Steel Protective Grille
- Heating Element Electrical Cable, 5' (152.4 cm)
- Heat Equalizer Electrical Cable, 5' (152.4 cm)
- Room Temperature Sensor & Cable, 9.5' (289.56 cm)
- Door Sensor & Cable Assembly, 9.83' (299.62 cm)
- IQAir Display Panel Cable, 16' (487.68 cm)
- Quick Install Guide
- Installation & Operation Manual
- Limited Warranty
Saunum AirIQ WiFi
- Soft-Touch Display Panel (Wi-Fi Updates, No App-Based Operation)
- Wall Mounting Plate & Fasteners
- Power Unit
- Door Sensor Magnet
- Installation & Operation Manual
- Limited Warranty
Stones
- 5 boxes of 33 lb box of 2" - 4" (5-10 cm) sauna stones
Specifications
Heat Equalizing System | |
---|---|
Model | Air 50 |
Certification/Global Safety Rating | UL (Underwriters Laboratories) |
Heat/Steam Equalizer Module | 3-Speeds, Whisper-Quiet Operation |
Ceiling Hot Air Intake | 17.72" x 4" ( 450.09 x 101.6 mm) |
Cool Air Intake Type | Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor |
Cool Air Intake Size | 2" x 2.75" (50.8 x 69.85 mm) |
Blended Air Output | 4.31" x 14.13" (109.47 x 358.90 mm) |
Himalayan Salt & Aroma Tray Type | 16.5" x 4.5" (419.1 x 111.76 mm) |
Himalayan Salt & Aroma Tray Size | 16.5" x 4.5" (419.1 x 111.76 mm) |
Sauna Heater System | |
---|---|
Model | Air 5 |
Certification/Global Safety Rating | UL (Underwriters Laboratories) |
Heater Body Style | Stainless Steel |
Heating Elements | Incoloy (Stainless Steel) |
Heating Element Protection (included) | Air Tunnels, Slotted Stainless Steel, Three |
Room Size | 106 - 212 (3-5 Cubic Meters) |
Wattage Rating | 4800 |
Operating Voltage | 240 VAC |
Phase | Single |
Amperage | 20 |
Weight | 106 lbs (48 kg) |
Shipping Weight with Stones | 300 lbs (136 kg) |
Product Depth | 12.41" (315.3 mm) |
Product Width | 18.31" (465 mm) |
Product Height (including telescopic air intake) | 71.48 - 94.49" (1815.6-2400.05 mm) |
Minimum Ceiling Height | 71.48" (1815.6 mm) |
Stone Capacity | 132 - 154 lbs (60-70 kg) |
Stone Size (sold separately) | 2" - 4" (5-10 cm) |
Circuit Breaker | 30 Amp |
Wire Size to Power Unit | (2) #10 + N + G |
Wire Size - Power Unit to Elements (Included) | 7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm) |
Wire Size - Power Unit to Heat Equalizer (Included) | 5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm) |
Room Temperature Sensor | Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm) |
Display Panel | |
---|---|
Model | AirIQ Wi-Fi |
Certification/Global Safety Rating | UL (Underwriters Laboratories) |
Type | Digital, Soft-Touch |
Response | Tactile with Haptic Feedback Technology |
Language Selection | 16-Languages |
Wi-Fi Capability | Wi-Fi, App-Based Updates & Operation |
Notifications | Sauna is Ready, Heater Status, Open Door, and Overheating Protection |
Safety Features | Admin, Screen Lock, Door Sensor, and Overheat Protection |
Color | Nordic Black |
Heat Equalizing Control | 3-Speed Adjustability |
Depth | .8" (20.32 mm) |
Width | 3.3" (83.82 mm) |
Height | 4.1" (104.14 mm) |
IP Rating | IP20 |
Minimum Temperature Setting | 104-Degrees Fahrenheit (40-Celcius) |
Maximum Temperature Setting | 194-Degrees Fahrenheit (90-Celcius) |
Duration Timer | 1 - 6 Hours |
Display Panel Cable (included with heater) | 4-Conductor Cable (150-Degree C), 20AWG, 15' (475.2 cm) |
Door Sensor & Cable Assembly (included with heater) | 2-Conductor Cable (150-Degree C), 20AWG, 9.83' (299.62 cm) |
Door Sensor Probe | 1" Long and .24" Diameter (25 x 6 mm) |
Operating Temperature Range | -4 - 145-Degrees Fahrenheit (-20 - 62 Celsius) |
Programmability | Weekly Scheduling with Three Programmable Sessions |
Temperature Settings | Fahrenheit or Celsius |
Region Settings | North American and European Versions |
Room Temperature Sensor (included with heater) | Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm) |
Model | Sauna Stones |
---|---|
Stone weight per bag | 33 lbs. |
Stone dimensions | 2" - 4" (5-10 cm) |
Construction material |
Granite |
Useful Links
Shipping | Ships free within the continental US. If you live outside the continental US or Canada, please contact us for a freight quote. |
Delivery | Estimated between and . Please note that this is only an estimation. Additional lead times may apply for some products.If your ordered item is on a lead time, we will reach out to you within a day of order to confirm this lead time with you. |
Shipping Policy
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at sales@selectsaunas.com.
What to expect after placing your order:
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.
If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at sales@selectsaunas.com
Shipping Details
Where We Ship
We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at sales@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.
*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.
Shipping Timeline
Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.
The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.
Handling, Transit & Cutoff Times
After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at sales@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at sales@selectsaunas.com or via our contact us page.
Refusals
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.
Taking Delivery of Your Product
Saunas & Sauna Kits
These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. You can add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door will be an additional charge, so make sure you ask the carrier what they charge for this service.
Here's what taking delivery of your sauna kit can look like:
Heaters & Stoves
These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.
Accessories & Small Shipments
These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.
Found a lower price? We'll match it!
We work very hard to ensure that we offer the absolute lowest sauna prices online.
We work with our suppliers to ensure that they set Minimum Advertised Pricing (MAP) guidelines for all of our competitors. This means that everyone else selling the same product online is required to be selling it at the same price or higher. If you find another online store that offers a lower price than us, please contact us and we will make sure they are not breaking the MAP policy. If they are not, we can match their price for you! In that case, we can send you a custom discount, or you could simply purchase and we will refund the price difference.
Our Price Match Guarantee has some limitations:
- The item must be of the same brand and model.
- The item must be in stock on the competitor's website.
- You must be able to document the lower price, for example by showing us a a screenshot and a link to the competitor with the lower price.
- If the competitor is charging for shipping, their shipping cost will be included in the calculation of the price match.
- The competitor must be an online-only store, i.e. they can not have a retail location.
- The website can not be a discounter or auction website.
- The competitor must be an Authorized Retailer of the product in question.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
Description
Air Series, 4.8kW Sauna Heater Package
Introducing the Saunum Air 5 Stainless Steel WiFi Package – your gateway to a seamlessly connected and indulgent sauna experience. This package combines the innovative Saunum Air 5 Stainless Steel electric heater with advanced WiFi connectivity, allowing you to control your sauna environment from anywhere with ease. Enjoy personalized relaxation with adjustable temperature settings and convenient scheduling options, all at your fingertips.
Crafted with precision and reliability in mind, the Saunum Air 5 Stainless Steel delivers consistent and enveloping warmth, ensuring a rejuvenating sauna session every time. The sleek stainless steel design adds a touch of elegance to your sauna space, enhancing both form and function. Elevate your sauna experience with the Saunum Air 5 Stainless Steel WiFi Package – where comfort meets connectivity.
Features
- Air Mixing Technology – Saunum patented air blending system mixes cold oxygen-rich air from the floor with hot oxygen-poor air off the ceiling to solve the discomfort so many associate with sauna. Whether you like it extremely hot, or just warm, Saunum delivers both in a way that heat and oxygen are felt head to toe.
- European Design – With an elegant black steel finish, Saunum combines Scandinavian design and quality materials.
-
Massive Stone Capacity – Stones are the heart of a Nordic sauna. Ample stones result in softer, more even heat, and can produce more luxurious steam. Large 154-pound stone capacity (required 5 boxes included)
- Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply).
- Himalayan Salt Reservoir – Saunum’s Himalayan salt tray is positioned within the air stream so that salt ions are propelled throughout the sauna to deliver health benefits more effectively.
- Wi-Fi Control Option – The available AirIQ Wi-Fi control unit allows you to activate a tailored sauna profile and have your custom sauna ready at the time that you specify on your mobile device.
- Dry your Sauna – Go ahead, toss water onto the rocks! Saunum is engineered for water-tossing, and when you're done enjoying the steam, the patented fan system will conveniently help dry your sauna.
- UL Certification – Safety and reliability are priorities at Saunum, and each product is engineered to exceed strict UL standards.
- Available Aromatherapy - Add another sensory layer with Saunum's optional aromatherapy system, which infuses aroma into the steam to further transform your experience.
- For sauna rooms from 106 to 212 cu. ft.
AirIQ WiFi
Easily control the Saunum heater and climate device with just a few taps on the screen.
- For use with Saunum electric heaters up to 12 kW (Over 12 kW requires a separate contactor box.)
- Temperature selection ranges from 104 °F – 194°F (40°C - 90°C).
- Allows you to set the operating time of the heater: up to 1 hour in a private sauna, and up to 6 hours in a public sauna.
- Allows you to select up to 3 Preset Sauna settings: (selectable temperature, time, climate device speed)
-
Classic Nordic Steam Sauna
- for temperatures from 140°F - 194°F (60°C - 90°C). Valve of the Climate Device open to 25% with speed level 1.
-
Humid Steam-rich Sauna
- for temperatures from 113°F - 140°F (45°C - 60°C). The valve of the Climate Device opens to 100% with speed level 2 or 3.
-
Mild, Relaxing Sauna
- for temperatures from 104 °F – 131 °F (40°C - 55°C). Valve of the Climate Device open to 25% with speed level 1.
- AirIQ WiFi allows for sauna session scheduling for a specific day, time, and sauna type for the week.
- Built-in Wi-Fi interface for Saunum mobile app available on AppStore and Google Play.
- Notifications will be conveniently displayed directly on your mobile device via the Saunum mobile app.
- Sauna is Ready
- Heating Status
- Door is Open
- Overheating protection applied.
- Multi-Language menu includes English, German, Estonian, Finnish, Russian, Swedish, and Slovenian.
- Outside Sauna room installation
- Screen lock
- Child Safety Lock
- Temperature Sensor
- Door Sensor
Stones
- High-quality Olivine diabase raw stone
- Rounded, Pre-washed & ready to use
- Durable with high-heat capacity
- Stones range from 2" to 4" (5-10 cm)
Package Contents
Saunum Air50
- Stainless Steel Stone Basket
- Heat Equalizing Module
- Telescopic Hot Air Intake
- Heating Element Air Tunnels (3)
- Himalayan Salt Spheres (7)
- Hot Air Intake Cap
- Stainless Steel Protective Grille
- Heating Element Electrical Cable, 5' (152.4 cm)
- Heat Equalizer Electrical Cable, 5' (152.4 cm)
- Room Temperature Sensor & Cable, 9.5' (289.56 cm)
- Door Sensor & Cable Assembly, 9.83' (299.62 cm)
- IQAir Display Panel Cable, 16' (487.68 cm)
- Quick Install Guide
- Installation & Operation Manual
- Limited Warranty
Saunum AirIQ WiFi
- Soft-Touch Display Panel (Wi-Fi Updates, No App-Based Operation)
- Wall Mounting Plate & Fasteners
- Power Unit
- Door Sensor Magnet
- Installation & Operation Manual
- Limited Warranty
Stones
- 5 boxes of 33 lb box of 2" - 4" (5-10 cm) sauna stones
Specifications
Heat Equalizing System | |
---|---|
Model | Air 50 |
Certification/Global Safety Rating | UL (Underwriters Laboratories) |
Heat/Steam Equalizer Module | 3-Speeds, Whisper-Quiet Operation |
Ceiling Hot Air Intake | 17.72" x 4" ( 450.09 x 101.6 mm) |
Cool Air Intake Type | Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor |
Cool Air Intake Size | 2" x 2.75" (50.8 x 69.85 mm) |
Blended Air Output | 4.31" x 14.13" (109.47 x 358.90 mm) |
Himalayan Salt & Aroma Tray Type | 16.5" x 4.5" (419.1 x 111.76 mm) |
Himalayan Salt & Aroma Tray Size | 16.5" x 4.5" (419.1 x 111.76 mm) |
Sauna Heater System | |
---|---|
Model | Air 5 |
Certification/Global Safety Rating | UL (Underwriters Laboratories) |
Heater Body Style | Stainless Steel |
Heating Elements | Incoloy (Stainless Steel) |
Heating Element Protection (included) | Air Tunnels, Slotted Stainless Steel, Three |
Room Size | 106 - 212 (3-5 Cubic Meters) |
Wattage Rating | 4800 |
Operating Voltage | 240 VAC |
Phase | Single |
Amperage | 20 |
Weight | 106 lbs (48 kg) |
Shipping Weight with Stones | 300 lbs (136 kg) |
Product Depth | 12.41" (315.3 mm) |
Product Width | 18.31" (465 mm) |
Product Height (including telescopic air intake) | 71.48 - 94.49" (1815.6-2400.05 mm) |
Minimum Ceiling Height | 71.48" (1815.6 mm) |
Stone Capacity | 132 - 154 lbs (60-70 kg) |
Stone Size (sold separately) | 2" - 4" (5-10 cm) |
Circuit Breaker | 30 Amp |
Wire Size to Power Unit | (2) #10 + N + G |
Wire Size - Power Unit to Elements (Included) | 7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm) |
Wire Size - Power Unit to Heat Equalizer (Included) | 5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm) |
Room Temperature Sensor | Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm) |
Display Panel | |
---|---|
Model | AirIQ Wi-Fi |
Certification/Global Safety Rating | UL (Underwriters Laboratories) |
Type | Digital, Soft-Touch |
Response | Tactile with Haptic Feedback Technology |
Language Selection | 16-Languages |
Wi-Fi Capability | Wi-Fi, App-Based Updates & Operation |
Notifications | Sauna is Ready, Heater Status, Open Door, and Overheating Protection |
Safety Features | Admin, Screen Lock, Door Sensor, and Overheat Protection |
Color | Nordic Black |
Heat Equalizing Control | 3-Speed Adjustability |
Depth | .8" (20.32 mm) |
Width | 3.3" (83.82 mm) |
Height | 4.1" (104.14 mm) |
IP Rating | IP20 |
Minimum Temperature Setting | 104-Degrees Fahrenheit (40-Celcius) |
Maximum Temperature Setting | 194-Degrees Fahrenheit (90-Celcius) |
Duration Timer | 1 - 6 Hours |
Display Panel Cable (included with heater) | 4-Conductor Cable (150-Degree C), 20AWG, 15' (475.2 cm) |
Door Sensor & Cable Assembly (included with heater) | 2-Conductor Cable (150-Degree C), 20AWG, 9.83' (299.62 cm) |
Door Sensor Probe | 1" Long and .24" Diameter (25 x 6 mm) |
Operating Temperature Range | -4 - 145-Degrees Fahrenheit (-20 - 62 Celsius) |
Programmability | Weekly Scheduling with Three Programmable Sessions |
Temperature Settings | Fahrenheit or Celsius |
Region Settings | North American and European Versions |
Room Temperature Sensor (included with heater) | Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm) |
Model | Sauna Stones |
---|---|
Stone weight per bag | 33 lbs. |
Stone dimensions | 2" - 4" (5-10 cm) |
Construction material |
Granite |
Useful Links
Shipping
Shipping | Ships free within the continental US. If you live outside the continental US or Canada, please contact us for a freight quote. |
Delivery | Estimated between and . Please note that this is only an estimation. Additional lead times may apply for some products.If your ordered item is on a lead time, we will reach out to you within a day of order to confirm this lead time with you. |
Shipping Policy
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at sales@selectsaunas.com.
What to expect after placing your order:
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.
If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at sales@selectsaunas.com
Shipping Details
Where We Ship
We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at sales@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.
*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.
Shipping Timeline
Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.
The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.
Handling, Transit & Cutoff Times
After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at sales@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at sales@selectsaunas.com or via our contact us page.
Refusals
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.
Delivery
Taking Delivery of Your Product
Saunas & Sauna Kits
These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. You can add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door will be an additional charge, so make sure you ask the carrier what they charge for this service.
Here's what taking delivery of your sauna kit can look like:
Heaters & Stoves
These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.
Accessories & Small Shipments
These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.
Price Match Guarantee
Found a lower price? We'll match it!
We work very hard to ensure that we offer the absolute lowest sauna prices online.
We work with our suppliers to ensure that they set Minimum Advertised Pricing (MAP) guidelines for all of our competitors. This means that everyone else selling the same product online is required to be selling it at the same price or higher. If you find another online store that offers a lower price than us, please contact us and we will make sure they are not breaking the MAP policy. If they are not, we can match their price for you! In that case, we can send you a custom discount, or you could simply purchase and we will refund the price difference.
Our Price Match Guarantee has some limitations:
- The item must be of the same brand and model.
- The item must be in stock on the competitor's website.
- You must be able to document the lower price, for example by showing us a a screenshot and a link to the competitor with the lower price.
- If the competitor is charging for shipping, their shipping cost will be included in the calculation of the price match.
- The competitor must be an online-only store, i.e. they can not have a retail location.
- The website can not be a discounter or auction website.
- The competitor must be an Authorized Retailer of the product in question.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.