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Saunum AIR 10 WiFi Sauna Heater Package, 9.6kW - Stainless Steel

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Authorized Dealer - Full Warranty Included
$4,975.00
GTIN:
Model: Air 10 SSB WiFi

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Introducing the Saunum Air 10 Sauna Heater w/ Climate Equalizer WiFi Package – revolutionizing your sauna experience with seamless connectivity and unparalleled comfort. This package pairs the innovative Saunum Air 10 SSB electric heater with advanced WiFi capabilities, offering effortless control and convenience. Customize your sauna session with adjustable temperature settings and intuitive scheduling options, whether you're at home or on the move.

Crafted for durability and performance, the Saunum Air 10 SSB ensures consistent and enveloping warmth, providing a rejuvenating escape every time you step into your sauna. Its sleek stainless steel design not only elevates the aesthetics of your space but also reflects the quality and reliability synonymous with Saunum products. Elevate your sauna experience with the Saunum Air 10 SSB WiFi Package – where luxury meets cutting-edge technology.

Features

  • Air Mixing Technology – Saunum patented air blending system mixes cold oxygen-rich air from the floor with hot oxygen-poor air off the ceiling to solve the discomfort so many associate with sauna. Whether you like it extremely hot, or just warm, Saunum delivers both in a way that heat and oxygen is felt head to toe.
  • European Design – With elegant black steel finish, Saunum combines Scandinavian design and quality materials. Select the the simple elegance of the Nordic black steel body, or open stainless steel basket for a glowing organic aesthetic.
  • Massive Stone Capacity – Stones are the heart of a Nordic sauna. Ample stones result in softer, more even heat, and can produce more luxurious steam. Large 231 pound stone capacity (required 7 boxes included)
  • Himalayan Salt Reservoir – Saunum’s Himalayan salt tray is positioned within the air stream so that salt ions are propelled throughout the sauna to deliver health benefits more effectively. 
  • Wi-Fi Control – The available AirIQ Wi-Fi control unit allows you to activate a tailored sauna profile and have your custom sauna ready at the time that you specify on your mobile device.
  • Dry your Sauna – Go ahead, toss water onto the rocks! Saunum is engineered for water-tossing, and when you're done enjoying the steam, the patented fan system will conveniently help dry your sauna.     
  • UL Certification – Safety and reliability are priorities at Saunum, and each product is engineered to exceed strict UL standards.
  • Available Aromatherapy - Add another sensory layer with Saunum's optional aromatherapy system, which infuses aroma into the steam to further transform your experience.
  • For sauna rooms from 282 to 424 cu. ft.

AirIQ WiFi

Easily control the Saunum heater and climate device with just a few taps on the screen.

  • For use with Saunum electric heaters up to 12 kW (Over 12 kW requires a separate contactor box.)
  • Temperature selection ranges from 104 °F – 194°F (40°C - 90°C). 
  • Allows you to set the operating time of the heater: up to 1 hour in a private sauna, up to 6 hours in a public sauna. 
  • Allows you to select up to 3 Preset Sauna settings: (selectable temperature, time, climate device speed)
  • Classic Nordic Steam Sauna
    • for temperatures from 140°F - 194°F (60°C - 90°C). Valve of the Climate Device open to 25% with speed level 1.
  • Humid Steam-rich Sauna
    • for temperatures from 113°F - 140°F (45°C - 60°C). Valve of the Climate Device open to 100% with speed level 2 or 3.
  • Mild, Relaxing Sauna
    • for temperatures from 104 °F – 131 °F  (40°C - 55°C). Valve of the Climate Device open to 25% with speed level 1.
  • AirIQ WiFi allows for sauna session scheduling for a specific day, time, and sauna type for the week.
  • Built-in Wi-Fi interface for Saunum mobile app available on AppStore and Google Play.
  • Notifications will be conveniently displayed directly onto your mobile device via the Saunum mobile app.
    •  Sauna is Ready
    •  Heating Status
    •  Door is Open
    • Overheating protection applied.
  • Multi-Language menu includes English, German, Estonian, Finnish, Russian, Swedish, and Slovenian.
  • Outside Sauna room installation
  • Screen lock
  • Child Safety Lock
  • Temperature Sensor
  • Door Sensor

Stones

  • High-Quality Olivine diabase raw stone
  • Rounded, Pre-washed & ready to use
  • Durable with high-heat capacity
  • Stones range from 2" to 4" (5-10 cm)

Package Contents

Saunum Air10

  • Nordic Black Metal Stone Basket 
  • Heat Equalizing Module
  • Telescopic Hot Air Intake
  • Heating Element Air Tunnels (3)
  • Himalayan Salt Spheres (7)
  • Hot Air Intake Cap
  • Stainless Steel Protective Grille
  • Heating Element Electrical Cable, 5' (152.4 cm)
  • Heat Equalizer Electrical Cable, 5' (152.4 cm)
  • Room Temperature Sensor & Cable, 9.5' (289.56 cm)
  • Door Sensor & Cable Assembly, 9.83' (299.62 cm)
  • IQAir Display Panel Cable, 16' (487.68 cm)
  • Quick Install Guide
  • Installation & Operation Manual
  • Limited Warranty

Saunum AirIQ WiFi

  • Soft-Touch Display Panel (Wi-Fi Updates, No App-Based Operation)
  • Wall Mounting Plate & Fasteners
  • Power Unit
  • Door Sensor Magnet
  • Installation & Operation Manual
  • Limited Warranty

Stones

  • 7 boxes of 33 lb box of 2" - 4" (5-10 cm)  sauna stones 

Specifications

Heat Equalizing System
Model Air 10
Certification/Global Safety Rating UL (Underwriters Laboratories)
Heat/Steam Equalizer Module 3-Speeds, Whisper-Quiet Operation
Ceiling Hot Air Intake 17.72" x 4" ( 450.09 x 101.6 mm)
Cool Air Intake Type Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor
Cool Air Intake Size 2" x 2.75" (50.8 x 69.85 mm)
Blended Air Output 4.31" x 14.13" (109.47 x 358.90 mm)
Himalayan Salt & Aroma Tray Type Removable, Slotted
Himalayan Salt & Aroma Tray Size 16.5" x 4.5" (419.1 x 111.76 mm)
Sauna Heater System
Model Air 10
Certification/Global Safety Rating UL (Underwriters Laboratories)
Heater Body Style Stainless Steel
Heating Elements Incoloy (Stainless Steel)
Heating Element Protection (included) Air Tunnels, Slotted Stainless Steel, Three
Room Size 282 - 424 (8-12 Cubic Meters)
Wattage Rating 9600
Operating Voltage 240VAC
Phase Single
Amperage 40
Weight 115 lbs (52 kg)
Shipping Weight with Stones 375 lbs (170 kg)
Product Depth 12.41" (315.3 mm)
Product Width 18.31" (465 mm)
Product Height (including telescopic air intake) 80.54 - 94.49" (2045.71-2400.04 mm)
Minimum Ceiling Height 80.54" (2045.71 mm)
Stone Capacity 198 - 231 lbs (90-105kg)
Stone Size (sold separately) 2" - 4" (5-10 cm)
Circuit Breaker 50 Amp
Wire Size to Power Unit (2) #6 +N + G
Wire Size - Power Unit to Elements (Included) 7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm)
Wire Size - Power Unit to Heat Equalizer (Included) 5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm)
Room Temperature Sensor Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm)
Display Panel
Model AirIQ Wi-Fi
Certification/Global Safety Rating UL (Underwriters Laboratories)
Type Digital, Soft-Touch
Response Tactile with Haptic Feedback Technology
Language Selection 16-Languages
Wi-Fi Capability Wi-Fi, App-Based Updates & Operation
Notifications Sauna is Ready, Heater Status, Open Door, and Overheating Protection
Safety Features Admin, Screen Lock, Door Sensor, and Overheat Protection
Color Nordic Black
Heat Equalizing Control 3-Speed Adjustability
Depth .8" (20.32 mm)
Width 3.3" (83.82 mm)
Height 4.1" (104.14 mm)
IP Rating IP20
Minimum Temperature Setting 104-Degrees Fahrenheit (40-Celcius)
Maximum Temperature Setting 194-Degrees Fahrenheit (90-Celcius)
Duration Timer 1 - 6 Hours
Display Panel Cable (included with heater) 4-Conductor Cable (150-Degree C), 20AWG, 15' (475.2 cm)
Door Sensor & Cable Assembly (included with heater) 2-Conductor Cable (150-Degree C), 20AWG, 9.83' (299.62 cm)
Door Sensor Probe 1" Long and .24" Diameter (25 x 6 mm)
Operating Temperature Range -4 - 145-Degrees Fahrenheit (-20 - 62 Celsius)
Programmability Weekly Scheduling with Three Programmable Sessions
Temperature Settings Fahrenheit or Celsius
Region Settings North American and European Versions
Room Temperature Sensor (included with heater) Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm)
Model Sauna Stones
Stone weight per bag 33 lbs.
Stone dimensions 2" - 4" (5-10 cm)
Construction material Granite

 

Useful Links

Shipping This item ships to
Delivery Estimated between and .(For some products, lead times may apply – please reach out to us or request a callback and we'll confirm inventory levels!)

Shipping Policy

Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at info@selectsaunas.com.

What to expect after placing your order:

As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).

Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.

If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at info@selectsaunas.com

Shipping Details

Where We Ship

We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at info@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.

*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.

Shipping Timeline

Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.

The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.

Handling, Transit & Cutoff Times

After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.

Upon Receipt of Package

1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.

2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at info@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window

3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at info@selectsaunas.com or via our contact us page.

Refusals

Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.

Taking Delivery of Your Product

Saunas & Sauna Kits

These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. You can add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door will be an additional charge, so make sure you ask the carrier what they charge for this service.

Here's what taking delivery of your sauna kit can look like:

Snow
Forest

Heaters & Stoves

These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.

Accessories & Small Shipments

These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.

Price Match Guarantee

We work very hard to ensure that we offer the absolute best sauna prices online.

We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price or higher. If you find another online store that offers a lower price then contact us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.

If you qualify for a refund, you will be refunded the difference in price to your credit card. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well (our Price Cut Guarantee) To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the refund accordingly.

Our Price Match Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee.
  • Promotions such as rebates and "buy one, get one free" offers are not eligible.
  • The item must be in stock on the competitor's website
  • The competitor must be an online store, i.e. they can not have a retail location.
  • The website can not be a discounter or auction website (i.e. eBay, overstock, Walmart, Amazon, etc..)
  • The competitor must be an Authorized Retailer of the product in question.
  • Our Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
  • If you want to check if we can price match a product before you place your order, please contact us.
  • Love it, or Your Money Back

    We also guarantee that your order arrives in 100% perfect condition and is precisely what you wanted. If your purchase is in any way, shape, or form faulty, we’ll fix it, replace the purchase free of charge, or give you your money back.

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    Description

    Introducing the Saunum Air 10 Sauna Heater w/ Climate Equalizer WiFi Package – revolutionizing your sauna experience with seamless connectivity and unparalleled comfort. This package pairs the innovative Saunum Air 10 SSB electric heater with advanced WiFi capabilities, offering effortless control and convenience. Customize your sauna session with adjustable temperature settings and intuitive scheduling options, whether you're at home or on the move.

    Crafted for durability and performance, the Saunum Air 10 SSB ensures consistent and enveloping warmth, providing a rejuvenating escape every time you step into your sauna. Its sleek stainless steel design not only elevates the aesthetics of your space but also reflects the quality and reliability synonymous with Saunum products. Elevate your sauna experience with the Saunum Air 10 SSB WiFi Package – where luxury meets cutting-edge technology.

    Features

    • Air Mixing Technology – Saunum patented air blending system mixes cold oxygen-rich air from the floor with hot oxygen-poor air off the ceiling to solve the discomfort so many associate with sauna. Whether you like it extremely hot, or just warm, Saunum delivers both in a way that heat and oxygen is felt head to toe.
    • European Design – With elegant black steel finish, Saunum combines Scandinavian design and quality materials. Select the the simple elegance of the Nordic black steel body, or open stainless steel basket for a glowing organic aesthetic.
    • Massive Stone Capacity – Stones are the heart of a Nordic sauna. Ample stones result in softer, more even heat, and can produce more luxurious steam. Large 231 pound stone capacity (required 7 boxes included)
    • Himalayan Salt Reservoir – Saunum’s Himalayan salt tray is positioned within the air stream so that salt ions are propelled throughout the sauna to deliver health benefits more effectively. 
    • Wi-Fi Control – The available AirIQ Wi-Fi control unit allows you to activate a tailored sauna profile and have your custom sauna ready at the time that you specify on your mobile device.
    • Dry your Sauna – Go ahead, toss water onto the rocks! Saunum is engineered for water-tossing, and when you're done enjoying the steam, the patented fan system will conveniently help dry your sauna.     
    • UL Certification – Safety and reliability are priorities at Saunum, and each product is engineered to exceed strict UL standards.
    • Available Aromatherapy - Add another sensory layer with Saunum's optional aromatherapy system, which infuses aroma into the steam to further transform your experience.
    • For sauna rooms from 282 to 424 cu. ft.

    AirIQ WiFi

    Easily control the Saunum heater and climate device with just a few taps on the screen.

    • For use with Saunum electric heaters up to 12 kW (Over 12 kW requires a separate contactor box.)
    • Temperature selection ranges from 104 °F – 194°F (40°C - 90°C). 
    • Allows you to set the operating time of the heater: up to 1 hour in a private sauna, up to 6 hours in a public sauna. 
    • Allows you to select up to 3 Preset Sauna settings: (selectable temperature, time, climate device speed)
    • Classic Nordic Steam Sauna
      • for temperatures from 140°F - 194°F (60°C - 90°C). Valve of the Climate Device open to 25% with speed level 1.
    • Humid Steam-rich Sauna
      • for temperatures from 113°F - 140°F (45°C - 60°C). Valve of the Climate Device open to 100% with speed level 2 or 3.
    • Mild, Relaxing Sauna
      • for temperatures from 104 °F – 131 °F  (40°C - 55°C). Valve of the Climate Device open to 25% with speed level 1.
    • AirIQ WiFi allows for sauna session scheduling for a specific day, time, and sauna type for the week.
    • Built-in Wi-Fi interface for Saunum mobile app available on AppStore and Google Play.
    • Notifications will be conveniently displayed directly onto your mobile device via the Saunum mobile app.
      •  Sauna is Ready
      •  Heating Status
      •  Door is Open
      • Overheating protection applied.
    • Multi-Language menu includes English, German, Estonian, Finnish, Russian, Swedish, and Slovenian.
    • Outside Sauna room installation
    • Screen lock
    • Child Safety Lock
    • Temperature Sensor
    • Door Sensor

    Stones

    • High-Quality Olivine diabase raw stone
    • Rounded, Pre-washed & ready to use
    • Durable with high-heat capacity
    • Stones range from 2" to 4" (5-10 cm)

    Package Contents

    Saunum Air10

    • Nordic Black Metal Stone Basket 
    • Heat Equalizing Module
    • Telescopic Hot Air Intake
    • Heating Element Air Tunnels (3)
    • Himalayan Salt Spheres (7)
    • Hot Air Intake Cap
    • Stainless Steel Protective Grille
    • Heating Element Electrical Cable, 5' (152.4 cm)
    • Heat Equalizer Electrical Cable, 5' (152.4 cm)
    • Room Temperature Sensor & Cable, 9.5' (289.56 cm)
    • Door Sensor & Cable Assembly, 9.83' (299.62 cm)
    • IQAir Display Panel Cable, 16' (487.68 cm)
    • Quick Install Guide
    • Installation & Operation Manual
    • Limited Warranty

    Saunum AirIQ WiFi

    • Soft-Touch Display Panel (Wi-Fi Updates, No App-Based Operation)
    • Wall Mounting Plate & Fasteners
    • Power Unit
    • Door Sensor Magnet
    • Installation & Operation Manual
    • Limited Warranty

    Stones

    • 7 boxes of 33 lb box of 2" - 4" (5-10 cm)  sauna stones 

    Specifications

    Heat Equalizing System
    Model Air 10
    Certification/Global Safety Rating UL (Underwriters Laboratories)
    Heat/Steam Equalizer Module 3-Speeds, Whisper-Quiet Operation
    Ceiling Hot Air Intake 17.72" x 4" ( 450.09 x 101.6 mm)
    Cool Air Intake Type Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor
    Cool Air Intake Size 2" x 2.75" (50.8 x 69.85 mm)
    Blended Air Output 4.31" x 14.13" (109.47 x 358.90 mm)
    Himalayan Salt & Aroma Tray Type Removable, Slotted
    Himalayan Salt & Aroma Tray Size 16.5" x 4.5" (419.1 x 111.76 mm)
    Sauna Heater System
    Model Air 10
    Certification/Global Safety Rating UL (Underwriters Laboratories)
    Heater Body Style Stainless Steel
    Heating Elements Incoloy (Stainless Steel)
    Heating Element Protection (included) Air Tunnels, Slotted Stainless Steel, Three
    Room Size 282 - 424 (8-12 Cubic Meters)
    Wattage Rating 9600
    Operating Voltage 240VAC
    Phase Single
    Amperage 40
    Weight 115 lbs (52 kg)
    Shipping Weight with Stones 375 lbs (170 kg)
    Product Depth 12.41" (315.3 mm)
    Product Width 18.31" (465 mm)
    Product Height (including telescopic air intake) 80.54 - 94.49" (2045.71-2400.04 mm)
    Minimum Ceiling Height 80.54" (2045.71 mm)
    Stone Capacity 198 - 231 lbs (90-105kg)
    Stone Size (sold separately) 2" - 4" (5-10 cm)
    Circuit Breaker 50 Amp
    Wire Size to Power Unit (2) #6 +N + G
    Wire Size - Power Unit to Elements (Included) 7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm)
    Wire Size - Power Unit to Heat Equalizer (Included) 5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm)
    Room Temperature Sensor Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm)
    Display Panel
    Model AirIQ Wi-Fi
    Certification/Global Safety Rating UL (Underwriters Laboratories)
    Type Digital, Soft-Touch
    Response Tactile with Haptic Feedback Technology
    Language Selection 16-Languages
    Wi-Fi Capability Wi-Fi, App-Based Updates & Operation
    Notifications Sauna is Ready, Heater Status, Open Door, and Overheating Protection
    Safety Features Admin, Screen Lock, Door Sensor, and Overheat Protection
    Color Nordic Black
    Heat Equalizing Control 3-Speed Adjustability
    Depth .8" (20.32 mm)
    Width 3.3" (83.82 mm)
    Height 4.1" (104.14 mm)
    IP Rating IP20
    Minimum Temperature Setting 104-Degrees Fahrenheit (40-Celcius)
    Maximum Temperature Setting 194-Degrees Fahrenheit (90-Celcius)
    Duration Timer 1 - 6 Hours
    Display Panel Cable (included with heater) 4-Conductor Cable (150-Degree C), 20AWG, 15' (475.2 cm)
    Door Sensor & Cable Assembly (included with heater) 2-Conductor Cable (150-Degree C), 20AWG, 9.83' (299.62 cm)
    Door Sensor Probe 1" Long and .24" Diameter (25 x 6 mm)
    Operating Temperature Range -4 - 145-Degrees Fahrenheit (-20 - 62 Celsius)
    Programmability Weekly Scheduling with Three Programmable Sessions
    Temperature Settings Fahrenheit or Celsius
    Region Settings North American and European Versions
    Room Temperature Sensor (included with heater) Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm)
    Model Sauna Stones
    Stone weight per bag 33 lbs.
    Stone dimensions 2" - 4" (5-10 cm)
    Construction material Granite

     

    Useful Links

    Shipping

    Shipping This item ships to
    Delivery Estimated between and .(For some products, lead times may apply – please reach out to us or request a callback and we'll confirm inventory levels!)

    Shipping Policy

    Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at info@selectsaunas.com.

    What to expect after placing your order:

    As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).

    Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.

    If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at info@selectsaunas.com

    Shipping Details

    Where We Ship

    We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at info@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.

    *PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.

    Shipping Timeline

    Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.

    The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.

    Handling, Transit & Cutoff Times

    After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.

    Upon Receipt of Package

    1. Before signing any paperwork, thoroughly inspect the items delivered to you.
    a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.

    2. Count all the pieces of your package and ensure they’re accounted for.
    a. Immediately report any missing pieces within 48 hours by emailing directly at info@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window

    3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at info@selectsaunas.com or via our contact us page.

    Refusals

    Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.

    Delivery

    Taking Delivery of Your Product

    Saunas & Sauna Kits

    These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. You can add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door will be an additional charge, so make sure you ask the carrier what they charge for this service.

    Here's what taking delivery of your sauna kit can look like:

    Snow
    Forest

    Heaters & Stoves

    These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.

    Accessories & Small Shipments

    These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.

    Price Match Guarantee

    Price Match Guarantee

    We work very hard to ensure that we offer the absolute best sauna prices online.

    We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price or higher. If you find another online store that offers a lower price then contact us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.

    If you qualify for a refund, you will be refunded the difference in price to your credit card. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

    If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well (our Price Cut Guarantee) To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the refund accordingly.

    Our Price Match Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee.
  • Promotions such as rebates and "buy one, get one free" offers are not eligible.
  • The item must be in stock on the competitor's website
  • The competitor must be an online store, i.e. they can not have a retail location.
  • The website can not be a discounter or auction website (i.e. eBay, overstock, Walmart, Amazon, etc..)
  • The competitor must be an Authorized Retailer of the product in question.
  • Our Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
  • If you want to check if we can price match a product before you place your order, please contact us.
  • Love it, or Your Money Back

    We also guarantee that your order arrives in 100% perfect condition and is precisely what you wanted. If your purchase is in any way, shape, or form faulty, we’ll fix it, replace the purchase free of charge, or give you your money back.

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