Frequently Asked Questions

If you have any further questions, you can always reach out to us at 866-698-6690 or sales@selectsaunas.com.

Where do you ship?
We ship free to the continental US and Canada. Exceptions:
- Alaska, Puerto Rico and Hawaii – please contact us for a personalized quote. We always charge you our cost, no more.
- Flatbed (FTL – Full Truckload) shipments. We charge $1,299 for FTL shipments.
We can also ship outside the US. In these cases, you will be responsible for all duties, import taxes, and freight costs.
What's my order status?
If you have received a tracking number, please click the tracking link included in your Shipping Confirmation email. You can also copy the number to the carriers website.
How long does shipping take and where is it coming from?
Our handling time is 1-3 days and your order will be delivery within 5-10 days or less. We ship most of our orders from Wheeling, Illinois, so if you live near delivery could take just a few days or less.
Do I have to pay state sales tax on my order?
It depends. We are liable to charge sales tax in a few states. You can see if you will be charged sales tax or not after inputting your address at checkout.

Where is my order?
If it has been 5 business days since the date of you placing your order, then please send us an email with your order number or your name and email address. If you have not received an order confirmation, please check your spam and promotion folders, etc.
Can I adjust or change my order?
Yes! – if you're quick enough. We place your order with the supplier as soon as possible. Reach out by phone, live chat, or email immediately and as long as your order hasn't been dispatched, we can change it.
What if my order arrives damaged or incomplete?
Before signing any paperwork, please thoroughly inspect the items delivered to you. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. If you fail to notice, we can still help to make things right. Simply contact us if you notice something wrong about your order and we will send out the missing pieces free of any shipping or other surcharge. Immediately report any missing or damage pieces within 48 hours by emailing directly at info@selectsaunas.com or via our contact us page. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at info@selectsaunas.com or via our contact us page.
I want to cancel my order. How?
To cancel your order, please contact us as soon as possible. As long as your order hasn't been dispatched yet, then we can cancel your order.
How long will my refund take?
If your refund has been issued and you have received an email confirmation, the refund will be immediate for PayPal Express Checkout orders and take up to 10 business days for card payments.

What payment methods do you accept?
We accept all major credit and debit cards, Google Pay, Apple Pay, PayPal, HSA/FSA via Truemed, as well as financing via Bread Pay.
Are payments and shopping on your site safe?
We use 256-bit SSL encryption via our website host Shopify, which you can see at the top or bottom of your screen if you click the URL field, showing "https://". This means that your connection is secure and encrypted to the highest safety standards today.
How long will my refund take?
You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you paid with PayPal, you'll receive the refund immediately as it's issued.

Worth It!!

The sauna itself and the customer service deserves a five star rating, the directions are the only reason I gave it a 4. They were a bit of a challenge, but in the end I could not be more happy with the quality and the overall look. We went with the teak stain. I have received some many compliments on it.

So far so good

Was alot of work to put together but instructions were clear for the most part. Some issues around the door installation but was able to eventually figure it out but instructions were not clear even after figuring it out. I wonder if the door seal could be more substantial. There is a challenge getting temp consistant across the unit even with a 9kw heater. Feel as if a lot of heat is lost right at the door. I would recommend this product as it looks great and enjoying having it up and running.

Easy to use, range is a bit of an issue

Took me about 10 tries before it was able to connect to my network, even though I had a strong signal from my phone. Was eventually able to make the connection work and now it works well. I wish the app was able to do more regular scheduling vs. one time in the future and then after that time you need to set it up again. Also wish the unit was waterproof and able to be put on the inside of your sauna vs. having to buy another waterproof box to put it on the outside of the sauna. My sauna is an outdoor sauna so it would be ideal to be able to put it inside the sauna.

Nice

Nice stuff

Perfect size sauna, amazing price … THANK YOU!

The sauna took two days to build. Read the instructions carefully. Then read them again. You will be fine putting this together with two able - bodied people. Delivery was curbside-only in my area. Over 1100 lbs total, but no single part in excess of ~ 60 lbs, if I had to guess.

Okay now to the good part: this sauna is GREAT. With the base heater offering (Harvia 80B), it takes about an hour to heat from 65F to 160F. It easily goes up to 200F and that’s when we turn it off. From there it holds over 180 for another 35 - 40 minutes. I love the design. I am 5’5, my husband is 5’8, we both fit comfortably laying down on the top bench (minimal contact). If one of us props up on the backrest, then no contact. There’s about a 30 degree F temp difference from the top to bottom bench. The bottom bench is a great relief when it’s too hot on top and allows a third person to lay flat. We immediately sealed the sauna with oil to give it a protective coat and a lovely cedar smell. I could not be happier!!

What a lovely review, Anisa – thank you for sharing! We wish you years and years of rejuvenating sauna use!

+1 (866) 698-6690

Barrel Saunas

Indoor Traditional Saunas

Outdoor Traditional Saunas

Cabin Saunas

Hybrid Saunas

Traditional Saunas by Brand

Almost Heaven Salem 2-Person Barrel Sauna, 6x4 ft.

$3,848.00 $5,002.00
-23 %

Almost Heaven Pinnacle 4-Person Barrel Sauna, 6x6 ft.

$4,548.00 $5,912.00
-23 %

Infrared Saunas

Hybrid Saunas

Infrared Saunas by Brand

Dynamic Saunas Barcelona 1-2 Person Low EMF FAR Infrared Sauna

$1,799.00 $2,338.00
-23 %

Dynamic Saunas Lugano 3-Person Low EMF FAR Infrared Sauna

$2,499.00 $3,248.00
-23 %

Electric Sauna Heaters

Wood-Burning Sauna Stoves

Sauna Heater Accessories

Heater Control Units

Shop by Brand

Shop All Sauna Heaters & Stoves Here

Sauna Heater Packages

Harvia M3 Wood-Burning Sauna Stove

$899.00 $1,168.00
-23 %

Harvia KIP80B 8 kW Electric Sauna Heater w/ Built-in Controls

$988.00 $1,284.00
-23 %

Frequently Asked Questions

Let customers speak for us

Traditional Saunas by Brand

$3,848.00 $5,002.00 -23 %

$4,548.00 $5,912.00 -23 %

Infrared Saunas by Brand

$1,799.00 $2,338.00 -23 %

$2,499.00 $3,248.00 -23 %

Shop by Brand

$899.00 $1,168.00 -23 %

$988.00 $1,284.00 -23 %

Frequently Asked Questions

Let customers speak for us

$3,848.00 $5,002.00
-23 %

$4,548.00 $5,912.00
-23 %

$1,799.00 $2,338.00
-23 %

$2,499.00 $3,248.00
-23 %

$899.00 $1,168.00
-23 %

$988.00 $1,284.00
-23 %