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Leil Viva 120 1-Person Outdoor Sauna Kit Features
- Premium 40mm ThermoWood® Construction: Durable thermally-treated Scandinavian pine resists moisture, warping, and swelling for year-round outdoor durability and exceptional thermal performance.
- Compact 1-Person Design: Perfectly sized at 48.2" W × 53.5" D × 92.1" H for seamless integration into small patios, decks, or tight backyard spaces without sacrificing comfort or authentic sauna experience.
- Authentic Estonian Leil Steam Experience: Three strategically-engineered ventilation openings create balanced airflow and soft, gentle heat that defines true Nordic sauna culture with deep, enveloping warmth.
- Modern Nordic Aesthetic: Vertical bar front wall, warm interior tones, and bronze-tinted tempered glass door deliver refined Scandinavian design that enhances any outdoor living space.
- Thermo-Alder Interior Comfort: Smooth bench and backrest constructed from thermo-alder—a low-thermal-conductivity wood that stays cool to the touch even at high temperatures for extended relaxation sessions.
- Weather-Resistant EPDM Roof Cover: Sealed ceiling with premium EPDM rubber provides complete protection against moisture and harsh elements, ensuring lasting performance in all climates.
- Intuitive Modular Assembly: Pre-fabricated wall elements and intelligent layout make DIY installation smooth and straightforward—most users can complete assembly in one day with basic tools and minimal assistance.
- Heavy-Duty Tempered Bronze Glass Door: Premium-grade tempered glass with sophisticated bronze tint, premium handle, and black hinges combines durability with elegant design while offering enhanced privacy.
- Flexible Heating Options: Compatible with electric heaters (4.5–6kW recommended) allowing you to choose between convenient electric systems or optional wood-burning experiences for authentic leil sessions.
- Customization Ready: Easily upgrade with optional LED lighting systems (under-bench or behind-backrest) and decorative hexagon back-wall panels to personalize your wellness retreat.
- Red Dot Best of the Best Design Award: Recognized for exceptional design quality and practical performance by international design juries, reflecting Leil's commitment to form and function.
- Two-Year Comprehensive Warranty: Full coverage for manufacturing defects and pre-transportation damage, providing peace of mind in your investment with responsive claim support from Leil.
Leil Viva 120 1-Person Outdoor Sauna Kit Specs
| Capacity | 1 person |
| External Dimensions (Width) | 48.2 inches |
| External Dimensions (Depth) | 53.5 inches |
| External Dimensions (Height) | 92.1 inches |
| Internal Dimensions (Width) | 44.9 inches |
| Internal Dimensions (Depth) | 44.9 inches |
| Internal Dimensions (Height) | 82.7 inches |
| Steam Room Volume | 2.7 m³ (95.3 cubic feet) |
| Coverage Area | 17.2 square feet |
| Weight | Approximately 882 lbs |
| Wall Construction | 40mm ThermoWood® (thermally-treated Scandinavian pine) |
| Flooring | 40mm ThermoWood® |
| Ceiling/Roof | 40mm ThermoWood® with EPDM roof cover for weather resistance |
| Bench/Backrest Material | Thermo-alder (low thermal conductivity, stays cool to touch) |
| Door Material | Tempered bronze glass with premium handle and black hinges |
| Ventilation System | 3 strategically-placed openings for optimal air circulation and heat balance |
| Heater Compatibility | Electric heaters only (4.5–6kW recommended, sold separately) |
| Electrical Requirements | 220–240V hardwired connection with dedicated breaker (varies by heater model) |
| Assembly Type | DIY modular kit (not pre-assembled, includes hardware and manual) |
| Installation Surface | Stable, level ground such as concrete pad, paver patio, or reinforced deck |
| Warranty Period | 2 years covering manufacturing defects and pre-transportation damage |
| Included Components | 40mm ThermoWood® walls, thermo-alder bench/backrest, tempered glass door, ThermoWood® floor, EPDM-protected roof, adjustable leveling feet, hardware, installation manual |
| Optional Upgrades | LED lighting sets (under-bench or behind-backrest), decorative hexagon back-wall panels |
| Maintenance Recommended | Annual treatment with UV-protective varnish (exterior) and sauna oil/wax (benches) |
| Year-Round Use | Yes, engineered for cold winters and hot summers with complete moisture protection |
Leil Viva 120 1-Person Outdoor Sauna Kit FAQ
What is ThermoWood® and why is it ideal for saunas?
ThermoWood® is thermally-modified Scandinavian pine that has been heat-treated using only heat and steam—no chemical additives. This process removes natural resins and moisture, making it exceptionally resistant to water, humidity, warping, swelling, rot, and insect damage. Unlike untreated cedar or hemlock, ThermoWood® provides superior dimensional stability and insulation, maintaining its integrity through years of high-heat sauna cycles. It's the premium choice for outdoor saunas requiring durability in all weather conditions.
Can the Viva 120 be used year-round, and what weather protection does it provide?
Yes, the Viva 120 is fully engineered for year-round outdoor use in all climates. The 40mm thick ThermoWood® construction provides exceptional thermal insulation and moisture resistance. The ceiling features an EPDM rubber roof cover that seals out rain, snow, and harsh UV exposure. We recommend applying an external UV-protective varnish treatment annually to maintain color and extend durability. The sauna will endure cold winters and hot summers while maintaining structural integrity and performance.
How difficult is assembly, and what tools or expertise do I need?
The Viva 120 features pre-fabricated modular panels that make assembly straightforward compared to traditional barrel-stave construction. Most users can complete assembly in a single day with two people and basic tools. Detailed assembly instructions are included in the kit. However, we recommend using trained specialists if you prefer professional installation, as they have the required knowledge, experience, and specialized tools. The heavy tempered glass door (approximately 220 lbs) typically requires a third person for safe handling.
What are the electrical requirements, and do I need a professional electrician?
The Viva 120 requires a 220–240V hardwired electrical connection with a dedicated breaker installed by a licensed electrician (heaters and electrical accessories sold separately). Exact amperage and wire size requirements depend on your chosen heater model (4.5–6kW recommended). We strongly recommend consulting with a qualified electrician to confirm proper installation, circuit capacity, and local electrical code compliance before purchasing a heater. Improper installation can affect performance and safety.
What size heater should I choose, and does it come with the sauna?
The Viva 120 is compatible with electric heaters in the 4.5–6kW range. Heaters are not included with the standard kit and are sold as optional add-ons. The compact steam room volume (2.7 m³) means smaller, efficient heaters are ideal. Choose based on your desired heat intensity and how quickly you want to reach temperature. Wood-burning heaters are not compatible with this model. Consult with a sauna specialist to select the best heater for your specific wellness goals and electrical setup.
What maintenance does the sauna require, and how often should I perform it?
The Viva 120 is low-maintenance but benefits from annual care. Externally, apply a UV-protective varnish to the ThermoWood® to preserve color and durability against sun exposure. Internally, treat benches and surfaces with specialized sauna oil or wax to maintain a smooth finish and protect wood. Drainage systems (built-in floor drains with slight floor incline) should be checked periodically to ensure water flows freely. Regular maintenance significantly extends sauna lifespan and keeps it looking beautiful year after year.
Is the Viva 120 suitable for commercial or multi-user use, or just residential?
The Viva 120 is designed for residential, personal use—it's a 1-person sauna. It's ideal for solo relaxation, daily recovery, or intimate couples' sessions. If you're considering commercial or frequent multi-user applications, warranty terms differ, and you should contact Leil directly to discuss specifications and coverage. For commercial wellness centers or spa facilities, Leil offers larger multi-person models better suited to high-use environments with appropriate warranty provisions.
What does the 2-year warranty cover, and what's not covered?
The 2-year warranty covers manufacturing defects in materials and labor, plus any damage occurring before transportation. It does not cover natural wood variations (color changes, knots, cracks), normal wear and tear from use, damage from incorrect assembly or installation, damage from natural disasters or force majeure events, or unauthorized modifications. Claims should be filed by emailing info@wcsaunas.com with photographs of damage taken immediately upon delivery or discovery. Claims must be reported within 72 hours of identifying concealed damage to qualify for replacement.
Can I customize the Viva 120, and what upgrade options are available?
Yes, the Viva 120 is customization-ready. Available upgrades include optional LED lighting sets for under-bench and/or behind-backrest illumination to create ambiance, and decorative hexagon back-wall panels for enhanced aesthetics. Additional customization is possible but requires 2–3 months minimum for design and manufacturing. Custom options may include front wall variations or layout modifications. Contact Leil or an authorized dealer to discuss your specific customization preferences and timeline.
What certifications and standards does the Viva 120 meet?
All Leil Saunas, including the Viva 120, are manufactured using materials that are certified and fully compliant with EU standards. The sauna reflects over 16 years of design refinement and engineering precision, recognized internationally with the 2024 Red Dot: Best of the Best design award—reflecting both aesthetic quality and practical performance. Components are sourced from premium suppliers meeting stringent environmental and safety standards, ensuring durability, safety, and environmental responsibility.
Leil Viva 120 1-Person Outdoor Sauna Kit Documents:
| Shipping | Ships free within the continental US. If you live outside the continental US or Canada, please contact us for a freight quote. |
Shipping Policy
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at sales@selectsaunas.com.
What to expect after placing your order:
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.
If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at sales@selectsaunas.com
Shipping Details
Where We Ship
We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at sales@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.
*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.
Shipping Timeline
Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.
The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.
Handling, Transit & Cutoff Times
After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at sales@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at sales@selectsaunas.com or via our contact us page.
Refusals
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.
Taking Delivery of Your Product
Saunas & Sauna Kits
These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. In some cases, you can a add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door (also known as white glove) will be an additional charge, so make sure you ask the carrier what they charge for this service.
Due to the size of some of our larger cabin and barrel saunas, they will ship via a flatbed truck and will not fit on a liftgate. This means that you will be responsible for offloading the sauna. We recommend gathering 3-4 people to offload the sauna piece by piece or renting a forklift. Alternatively, you can add a Driver Offload service at checkout if you would like a hands-off offloading experience.
Here's what taking delivery of your sauna kit can look like:
Heaters & Stoves
These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.
Accessories & Small Shipments
These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.
Found a lower price? We'll match it!
We work very hard to ensure that we offer the absolute lowest sauna prices online.
We work with our suppliers to ensure that they set Minimum Advertised Pricing (MAP) guidelines for all of our competitors. This means that everyone else selling the same product online is required to be selling it at the same price or higher. If you find another online store that offers a lower price than us, please contact us and we will make sure they are not breaking the MAP policy. If they are not, we can match their price for you! In that case, we can send you a custom discount, or you could simply purchase and we will refund the price difference.
Our Price Match Guarantee has some limitations:
- The item must be of the same brand and model.
- The item must be in stock on the competitor's website.
- You must be able to document the lower price, for example by showing us a a screenshot and a link to the competitor with the lower price.
- If the competitor is charging for shipping, their shipping cost will be included in the calculation of the price match.
- The competitor must be an online-only store, i.e. they can not have a retail location.
- The website can not be a discounter or auction website.
- The competitor must be an Authorized Retailer of the product in question.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
Description
Leil Viva 120 1-Person Outdoor Sauna Kit Features
- Premium 40mm ThermoWood® Construction: Durable thermally-treated Scandinavian pine resists moisture, warping, and swelling for year-round outdoor durability and exceptional thermal performance.
- Compact 1-Person Design: Perfectly sized at 48.2" W × 53.5" D × 92.1" H for seamless integration into small patios, decks, or tight backyard spaces without sacrificing comfort or authentic sauna experience.
- Authentic Estonian Leil Steam Experience: Three strategically-engineered ventilation openings create balanced airflow and soft, gentle heat that defines true Nordic sauna culture with deep, enveloping warmth.
- Modern Nordic Aesthetic: Vertical bar front wall, warm interior tones, and bronze-tinted tempered glass door deliver refined Scandinavian design that enhances any outdoor living space.
- Thermo-Alder Interior Comfort: Smooth bench and backrest constructed from thermo-alder—a low-thermal-conductivity wood that stays cool to the touch even at high temperatures for extended relaxation sessions.
- Weather-Resistant EPDM Roof Cover: Sealed ceiling with premium EPDM rubber provides complete protection against moisture and harsh elements, ensuring lasting performance in all climates.
- Intuitive Modular Assembly: Pre-fabricated wall elements and intelligent layout make DIY installation smooth and straightforward—most users can complete assembly in one day with basic tools and minimal assistance.
- Heavy-Duty Tempered Bronze Glass Door: Premium-grade tempered glass with sophisticated bronze tint, premium handle, and black hinges combines durability with elegant design while offering enhanced privacy.
- Flexible Heating Options: Compatible with electric heaters (4.5–6kW recommended) allowing you to choose between convenient electric systems or optional wood-burning experiences for authentic leil sessions.
- Customization Ready: Easily upgrade with optional LED lighting systems (under-bench or behind-backrest) and decorative hexagon back-wall panels to personalize your wellness retreat.
- Red Dot Best of the Best Design Award: Recognized for exceptional design quality and practical performance by international design juries, reflecting Leil's commitment to form and function.
- Two-Year Comprehensive Warranty: Full coverage for manufacturing defects and pre-transportation damage, providing peace of mind in your investment with responsive claim support from Leil.
Leil Viva 120 1-Person Outdoor Sauna Kit Specs
| Capacity | 1 person |
| External Dimensions (Width) | 48.2 inches |
| External Dimensions (Depth) | 53.5 inches |
| External Dimensions (Height) | 92.1 inches |
| Internal Dimensions (Width) | 44.9 inches |
| Internal Dimensions (Depth) | 44.9 inches |
| Internal Dimensions (Height) | 82.7 inches |
| Steam Room Volume | 2.7 m³ (95.3 cubic feet) |
| Coverage Area | 17.2 square feet |
| Weight | Approximately 882 lbs |
| Wall Construction | 40mm ThermoWood® (thermally-treated Scandinavian pine) |
| Flooring | 40mm ThermoWood® |
| Ceiling/Roof | 40mm ThermoWood® with EPDM roof cover for weather resistance |
| Bench/Backrest Material | Thermo-alder (low thermal conductivity, stays cool to touch) |
| Door Material | Tempered bronze glass with premium handle and black hinges |
| Ventilation System | 3 strategically-placed openings for optimal air circulation and heat balance |
| Heater Compatibility | Electric heaters only (4.5–6kW recommended, sold separately) |
| Electrical Requirements | 220–240V hardwired connection with dedicated breaker (varies by heater model) |
| Assembly Type | DIY modular kit (not pre-assembled, includes hardware and manual) |
| Installation Surface | Stable, level ground such as concrete pad, paver patio, or reinforced deck |
| Warranty Period | 2 years covering manufacturing defects and pre-transportation damage |
| Included Components | 40mm ThermoWood® walls, thermo-alder bench/backrest, tempered glass door, ThermoWood® floor, EPDM-protected roof, adjustable leveling feet, hardware, installation manual |
| Optional Upgrades | LED lighting sets (under-bench or behind-backrest), decorative hexagon back-wall panels |
| Maintenance Recommended | Annual treatment with UV-protective varnish (exterior) and sauna oil/wax (benches) |
| Year-Round Use | Yes, engineered for cold winters and hot summers with complete moisture protection |
Leil Viva 120 1-Person Outdoor Sauna Kit FAQ
What is ThermoWood® and why is it ideal for saunas?
ThermoWood® is thermally-modified Scandinavian pine that has been heat-treated using only heat and steam—no chemical additives. This process removes natural resins and moisture, making it exceptionally resistant to water, humidity, warping, swelling, rot, and insect damage. Unlike untreated cedar or hemlock, ThermoWood® provides superior dimensional stability and insulation, maintaining its integrity through years of high-heat sauna cycles. It's the premium choice for outdoor saunas requiring durability in all weather conditions.
Can the Viva 120 be used year-round, and what weather protection does it provide?
Yes, the Viva 120 is fully engineered for year-round outdoor use in all climates. The 40mm thick ThermoWood® construction provides exceptional thermal insulation and moisture resistance. The ceiling features an EPDM rubber roof cover that seals out rain, snow, and harsh UV exposure. We recommend applying an external UV-protective varnish treatment annually to maintain color and extend durability. The sauna will endure cold winters and hot summers while maintaining structural integrity and performance.
How difficult is assembly, and what tools or expertise do I need?
The Viva 120 features pre-fabricated modular panels that make assembly straightforward compared to traditional barrel-stave construction. Most users can complete assembly in a single day with two people and basic tools. Detailed assembly instructions are included in the kit. However, we recommend using trained specialists if you prefer professional installation, as they have the required knowledge, experience, and specialized tools. The heavy tempered glass door (approximately 220 lbs) typically requires a third person for safe handling.
What are the electrical requirements, and do I need a professional electrician?
The Viva 120 requires a 220–240V hardwired electrical connection with a dedicated breaker installed by a licensed electrician (heaters and electrical accessories sold separately). Exact amperage and wire size requirements depend on your chosen heater model (4.5–6kW recommended). We strongly recommend consulting with a qualified electrician to confirm proper installation, circuit capacity, and local electrical code compliance before purchasing a heater. Improper installation can affect performance and safety.
What size heater should I choose, and does it come with the sauna?
The Viva 120 is compatible with electric heaters in the 4.5–6kW range. Heaters are not included with the standard kit and are sold as optional add-ons. The compact steam room volume (2.7 m³) means smaller, efficient heaters are ideal. Choose based on your desired heat intensity and how quickly you want to reach temperature. Wood-burning heaters are not compatible with this model. Consult with a sauna specialist to select the best heater for your specific wellness goals and electrical setup.
What maintenance does the sauna require, and how often should I perform it?
The Viva 120 is low-maintenance but benefits from annual care. Externally, apply a UV-protective varnish to the ThermoWood® to preserve color and durability against sun exposure. Internally, treat benches and surfaces with specialized sauna oil or wax to maintain a smooth finish and protect wood. Drainage systems (built-in floor drains with slight floor incline) should be checked periodically to ensure water flows freely. Regular maintenance significantly extends sauna lifespan and keeps it looking beautiful year after year.
Is the Viva 120 suitable for commercial or multi-user use, or just residential?
The Viva 120 is designed for residential, personal use—it's a 1-person sauna. It's ideal for solo relaxation, daily recovery, or intimate couples' sessions. If you're considering commercial or frequent multi-user applications, warranty terms differ, and you should contact Leil directly to discuss specifications and coverage. For commercial wellness centers or spa facilities, Leil offers larger multi-person models better suited to high-use environments with appropriate warranty provisions.
What does the 2-year warranty cover, and what's not covered?
The 2-year warranty covers manufacturing defects in materials and labor, plus any damage occurring before transportation. It does not cover natural wood variations (color changes, knots, cracks), normal wear and tear from use, damage from incorrect assembly or installation, damage from natural disasters or force majeure events, or unauthorized modifications. Claims should be filed by emailing info@wcsaunas.com with photographs of damage taken immediately upon delivery or discovery. Claims must be reported within 72 hours of identifying concealed damage to qualify for replacement.
Can I customize the Viva 120, and what upgrade options are available?
Yes, the Viva 120 is customization-ready. Available upgrades include optional LED lighting sets for under-bench and/or behind-backrest illumination to create ambiance, and decorative hexagon back-wall panels for enhanced aesthetics. Additional customization is possible but requires 2–3 months minimum for design and manufacturing. Custom options may include front wall variations or layout modifications. Contact Leil or an authorized dealer to discuss your specific customization preferences and timeline.
What certifications and standards does the Viva 120 meet?
All Leil Saunas, including the Viva 120, are manufactured using materials that are certified and fully compliant with EU standards. The sauna reflects over 16 years of design refinement and engineering precision, recognized internationally with the 2024 Red Dot: Best of the Best design award—reflecting both aesthetic quality and practical performance. Components are sourced from premium suppliers meeting stringent environmental and safety standards, ensuring durability, safety, and environmental responsibility.
Leil Viva 120 1-Person Outdoor Sauna Kit Documents:
Shipping
| Shipping | Ships free within the continental US. If you live outside the continental US or Canada, please contact us for a freight quote. |
Shipping Policy
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at sales@selectsaunas.com.
What to expect after placing your order:
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.
If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at sales@selectsaunas.com
Shipping Details
Where We Ship
We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at sales@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.
*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.
Shipping Timeline
Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.
The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.
Handling, Transit & Cutoff Times
After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at sales@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at sales@selectsaunas.com or via our contact us page.
Refusals
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.
Delivery
Taking Delivery of Your Product
Saunas & Sauna Kits
These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. In some cases, you can a add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door (also known as white glove) will be an additional charge, so make sure you ask the carrier what they charge for this service.
Due to the size of some of our larger cabin and barrel saunas, they will ship via a flatbed truck and will not fit on a liftgate. This means that you will be responsible for offloading the sauna. We recommend gathering 3-4 people to offload the sauna piece by piece or renting a forklift. Alternatively, you can add a Driver Offload service at checkout if you would like a hands-off offloading experience.
Here's what taking delivery of your sauna kit can look like:
Heaters & Stoves
These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.
Accessories & Small Shipments
These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.
Price Match Guarantee
Found a lower price? We'll match it!
We work very hard to ensure that we offer the absolute lowest sauna prices online.
We work with our suppliers to ensure that they set Minimum Advertised Pricing (MAP) guidelines for all of our competitors. This means that everyone else selling the same product online is required to be selling it at the same price or higher. If you find another online store that offers a lower price than us, please contact us and we will make sure they are not breaking the MAP policy. If they are not, we can match their price for you! In that case, we can send you a custom discount, or you could simply purchase and we will refund the price difference.
Our Price Match Guarantee has some limitations:
- The item must be of the same brand and model.
- The item must be in stock on the competitor's website.
- You must be able to document the lower price, for example by showing us a a screenshot and a link to the competitor with the lower price.
- If the competitor is charging for shipping, their shipping cost will be included in the calculation of the price match.
- The competitor must be an online-only store, i.e. they can not have a retail location.
- The website can not be a discounter or auction website.
- The competitor must be an Authorized Retailer of the product in question.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
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