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Leil Como 120 1-Person Indoor Sauna Features
- Premium 40mm ThermoWood® Construction: Thermally modified Scandinavian pine walls provide superior insulation, resistance to moisture and humidity, and exceptional durability for years of reliable daily use without warping or resin leakage.
- Compact 1-Person Design: Space-efficient footprint measuring 1.2 meters (4 feet) wide and under 2.2 meters tall, perfect for modern apartments, home bathrooms, wellness rooms, and indoor recreational spaces.
- Tempered Glass Front Door: Clear 8mm tempered glass door with premium black hardware and hinges creates an open, airy feel while maintaining heat retention and safety standards for daily wellness sessions.
- Smooth Aspen & Alder Benches: 2-step bench configuration with naturally cool-to-the-touch wood that resists heat transfer, providing exceptional comfort during extended sauna sessions without burning skin.
- Insulated Ceiling with ThermoWood®: 15mm thermally modified ceiling panels enhance heat retention and efficiency, ensuring consistent warmth distribution from top to bottom throughout your sauna experience.
- Vertical Bar Front Wall Design: Clean, minimalist architectural detail creates an elegant Scandinavian aesthetic while providing structural integrity and modern visual appeal to any interior environment.
- Engineered Airflow System: Adjustable ceiling vent and elevated base airflow design maintain oxygen-rich circulation and prevent uncomfortable dry heat sensation, allowing longer, deeper therapeutic sessions.
- Optional LED Lighting & DECO Panels: Customizable ambient lighting and hexagon mosaic panels transform your sauna into a serene wellness sanctuary with personalized ambiance and spa-quality relaxation atmosphere.
- Modular Pre-Fabricated Kit: Easy-to-assemble panel construction allows two people to complete assembly in 4-6 hours without professional installation, using included fasteners and basic tools.
- Nordic Craft Heritage: Handcrafted in Estonia with 16+ years of sauna engineering expertise, combining contemporary design with traditional Nordic sauna culture and testing standards.
Leil Como 120 Specifications
| Product Name | Leil Como 120 1-Person Indoor Sauna Kit |
| Capacity | 1 person |
| Exterior Width | 1,200mm (47.2 inches) |
| Exterior Depth | 1,200mm (47.2 inches) |
| Exterior Height | 2,200mm (86.6 inches / 7.2 feet) |
| Wall Thickness | 40mm (1.57 inches) ThermoWood® |
| Ceiling Insulation | 15mm STS ThermoWood® insulated panels |
| Interior Volume | Approximately 1.0-1.2 cubic meters |
| Door Size | Clear tempered 8mm glass with black hardware |
| Bench Configuration | 2-step Aspen & Alder bench system |
| Estimated Weight | 400-500 kg (880-1,100 lbs) assembled |
| Shipping Method | LTL freight curbside delivery (crated) |
| Assembly Time | 4-6 hours with 2-3 people (3 person recommended for glass door) |
| Warranty | 2-year manufacturer's warranty covering materials, manufacturing defects, and pre-transport damage |
| Material Standards | Nordic Lunawood ThermoWood®, tempered glass, stainless steel hardware |
| Design Awards | Red Dot: Best of the Best 2024 design recognition |
| Ventilation | Adjustable ceiling vent and elevated base airflow system |
| Heater Compatibility | Optional electric heaters (heater sold separately, recommend 3-6kW capacity) |
| Electrical Requirements | 220-240V hardwired connection with dedicated breaker (electric heater model dependent) |
| Floor Surface Required | Stable, level ground with concrete foundation or driven piles (installation required) |
| Customization Options | Standard or Hexagon DECO panel back wall, LED lighting packages, various heater options |
Leil Como 120 Frequently Asked Questions
Is the Como 120 suitable for small apartments or bathrooms?
Yes, the Como 120 is specifically designed for compact indoor spaces. Its 1.2m x 1.2m footprint and 2.2m height make it ideal for modern apartments, home bathrooms, wellness rooms, or any space-constrained environment. The clear glass door creates an open, airy aesthetic that complements contemporary interior design. However, you'll need a stable, level concrete floor or foundation for proper installation and to ensure structural stability.
What heater should I pair with the Como 120, and are heaters included?
Heaters are sold separately and not included with the sauna kit. For the Como 120's compact 1.0-1.2 cubic meter volume, we recommend electric heaters in the 3-6kW capacity range, such as HUUM or Saunum models that are specifically engineered for Leil saunas. These heaters provide balanced airflow (mixing hot ceiling air with cooler floor air) to eliminate "cold feet" and create the authentic Estonian "leil" steam experience. Consult the manufacturer's recommendations or speak with sales for your specific heater selection.
How difficult is assembly, and do I need professional installation?
The Como 120 uses pre-fabricated modular panels that are easier to align than traditional barrel staves, allowing two capable people to assemble the kit in 4-6 hours. A third person is strongly recommended when handling the heavy tempered glass door for safety. No professional installation is required if you have basic tools and follow the included instruction manual. However, you will need to prepare a stable, level concrete foundation in advance as part of your site preparation.
What is ThermoWood® and why is it better than regular cedar?
ThermoWood® is heat-treated Scandinavian pine modified using only heat and steam (no chemicals) to remove internal moisture and resins. This creates a wood that is naturally resistant to warping, shrinking, rotting, and insect damage—far superior to untreated cedar or hemlock. ThermoWood® also won't leak sticky resin even in extreme heat, maintains dimensional stability for years without twisting, and develops a beautiful natural patina over time. The 40mm thickness in the Como 120 provides exceptional insulation and durability compared to standard sauna materials.
Does the Como 120 include a warranty, and what does it cover?
The Como 120 comes with a comprehensive 2-year manufacturer's warranty that covers defects in materials, manufacturing quality, and any damage occurring before transportation. The warranty does not cover natural wood variations (such as color changes, cracks, or knots), normal wear and tear from regular use, incorrect assembly/installation, force majeure events (natural disasters or wars), or unauthorized modifications. Claims should be filed within the warranty period by contacting the manufacturer with photographic documentation of the defect.
Can I customize the Como 120 with lighting or decorative panels?
Yes, the Como 120 offers several customization options to personalize your sauna experience. You can add optional ambient LED lighting systems to create a serene wellness atmosphere. The standard back wall can be upgraded to a beautiful Hexagon DECO panel option (as shown in product variants) that adds visual elegance and spa-quality ambiance. These customizations can be selected during purchase or may be available as add-ons, allowing you to tailor your sauna to match your wellness space design preferences.
What are the electrical and site preparation requirements?
The Como 120 requires a stable, level floor prepared with a concrete foundation or driven piles to ensure structural integrity and prevent settling. The sauna itself requires a 220-240V hardwired connection with a dedicated breaker for any electric heater (specific amperage depends on heater model). A dedicated 120V connection is also recommended for LED lighting and control systems. We recommend confirming exact electrical specifications with a qualified electrician based on your chosen heater before installation to ensure compliance with local building codes.
How long will the Como 120 last, and what maintenance is required?
With proper care, the Como 120 can provide decades of reliable performance thanks to its ThermoWood® construction and premium materials. Annual maintenance is recommended: apply UV-protective varnish to the exterior to maintain color and protect against weathering, and treat wooden benches with specialized sauna bench oils for smooth, long-lasting comfort. The glass door and hardware require only routine cleaning. Avoid harsh chemicals and ensure proper ventilation during use. Regular maintenance preserves the sauna's beauty, durability, and structural integrity throughout its lifetime.
What is included in the delivery, and how is shipping handled?
The Como 120 is shipped fully crated via LTL (less-than-truckload) freight for curbside delivery to the lower 48 states (special arrangements available for other locations). The delivery includes the complete pre-fabricated sauna kit with all wall panels, ceiling elements, door, benches, hardware, and assembly instructions. Upon delivery, the driver will unload the crate at curb-side—you'll need to unpack it and move components with at least two people (30-45 minutes). Optional heaters and accessories typically ship separately. Inspect the crate for visible damage before signing delivery paperwork and report any concealed damage within 5 business days.
Leil Como 120 1-Person Indoor Sauna Kit Documents:
| Shipping | Ships free within the continental US. If you live outside the continental US or Canada, please contact us for a freight quote. |
Shipping Policy
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at sales@selectsaunas.com.
What to expect after placing your order:
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.
If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at sales@selectsaunas.com
Shipping Details
Where We Ship
We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at sales@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.
*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.
Shipping Timeline
Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.
The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.
Handling, Transit & Cutoff Times
After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at sales@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at sales@selectsaunas.com or via our contact us page.
Refusals
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.
Taking Delivery of Your Product
Saunas & Sauna Kits
These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. In some cases, you can a add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door (also known as white glove) will be an additional charge, so make sure you ask the carrier what they charge for this service.
Due to the size of some of our larger cabin and barrel saunas, they will ship via a flatbed truck and will not fit on a liftgate. This means that you will be responsible for offloading the sauna. We recommend gathering 3-4 people to offload the sauna piece by piece or renting a forklift. Alternatively, you can add a Driver Offload service at checkout if you would like a hands-off offloading experience.
Here's what taking delivery of your sauna kit can look like:
Heaters & Stoves
These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.
Accessories & Small Shipments
These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.
Found a lower price? We'll match it!
We work very hard to ensure that we offer the absolute lowest sauna prices online.
We work with our suppliers to ensure that they set Minimum Advertised Pricing (MAP) guidelines for all of our competitors. This means that everyone else selling the same product online is required to be selling it at the same price or higher. If you find another online store that offers a lower price than us, please contact us and we will make sure they are not breaking the MAP policy. If they are not, we can match their price for you! In that case, we can send you a custom discount, or you could simply purchase and we will refund the price difference.
Our Price Match Guarantee has some limitations:
- The item must be of the same brand and model.
- The item must be in stock on the competitor's website.
- You must be able to document the lower price, for example by showing us a a screenshot and a link to the competitor with the lower price.
- If the competitor is charging for shipping, their shipping cost will be included in the calculation of the price match.
- The competitor must be an online-only store, i.e. they can not have a retail location.
- The website can not be a discounter or auction website.
- The competitor must be an Authorized Retailer of the product in question.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
Description
Leil Como 120 1-Person Indoor Sauna Features
- Premium 40mm ThermoWood® Construction: Thermally modified Scandinavian pine walls provide superior insulation, resistance to moisture and humidity, and exceptional durability for years of reliable daily use without warping or resin leakage.
- Compact 1-Person Design: Space-efficient footprint measuring 1.2 meters (4 feet) wide and under 2.2 meters tall, perfect for modern apartments, home bathrooms, wellness rooms, and indoor recreational spaces.
- Tempered Glass Front Door: Clear 8mm tempered glass door with premium black hardware and hinges creates an open, airy feel while maintaining heat retention and safety standards for daily wellness sessions.
- Smooth Aspen & Alder Benches: 2-step bench configuration with naturally cool-to-the-touch wood that resists heat transfer, providing exceptional comfort during extended sauna sessions without burning skin.
- Insulated Ceiling with ThermoWood®: 15mm thermally modified ceiling panels enhance heat retention and efficiency, ensuring consistent warmth distribution from top to bottom throughout your sauna experience.
- Vertical Bar Front Wall Design: Clean, minimalist architectural detail creates an elegant Scandinavian aesthetic while providing structural integrity and modern visual appeal to any interior environment.
- Engineered Airflow System: Adjustable ceiling vent and elevated base airflow design maintain oxygen-rich circulation and prevent uncomfortable dry heat sensation, allowing longer, deeper therapeutic sessions.
- Optional LED Lighting & DECO Panels: Customizable ambient lighting and hexagon mosaic panels transform your sauna into a serene wellness sanctuary with personalized ambiance and spa-quality relaxation atmosphere.
- Modular Pre-Fabricated Kit: Easy-to-assemble panel construction allows two people to complete assembly in 4-6 hours without professional installation, using included fasteners and basic tools.
- Nordic Craft Heritage: Handcrafted in Estonia with 16+ years of sauna engineering expertise, combining contemporary design with traditional Nordic sauna culture and testing standards.
Leil Como 120 Specifications
| Product Name | Leil Como 120 1-Person Indoor Sauna Kit |
| Capacity | 1 person |
| Exterior Width | 1,200mm (47.2 inches) |
| Exterior Depth | 1,200mm (47.2 inches) |
| Exterior Height | 2,200mm (86.6 inches / 7.2 feet) |
| Wall Thickness | 40mm (1.57 inches) ThermoWood® |
| Ceiling Insulation | 15mm STS ThermoWood® insulated panels |
| Interior Volume | Approximately 1.0-1.2 cubic meters |
| Door Size | Clear tempered 8mm glass with black hardware |
| Bench Configuration | 2-step Aspen & Alder bench system |
| Estimated Weight | 400-500 kg (880-1,100 lbs) assembled |
| Shipping Method | LTL freight curbside delivery (crated) |
| Assembly Time | 4-6 hours with 2-3 people (3 person recommended for glass door) |
| Warranty | 2-year manufacturer's warranty covering materials, manufacturing defects, and pre-transport damage |
| Material Standards | Nordic Lunawood ThermoWood®, tempered glass, stainless steel hardware |
| Design Awards | Red Dot: Best of the Best 2024 design recognition |
| Ventilation | Adjustable ceiling vent and elevated base airflow system |
| Heater Compatibility | Optional electric heaters (heater sold separately, recommend 3-6kW capacity) |
| Electrical Requirements | 220-240V hardwired connection with dedicated breaker (electric heater model dependent) |
| Floor Surface Required | Stable, level ground with concrete foundation or driven piles (installation required) |
| Customization Options | Standard or Hexagon DECO panel back wall, LED lighting packages, various heater options |
Leil Como 120 Frequently Asked Questions
Is the Como 120 suitable for small apartments or bathrooms?
Yes, the Como 120 is specifically designed for compact indoor spaces. Its 1.2m x 1.2m footprint and 2.2m height make it ideal for modern apartments, home bathrooms, wellness rooms, or any space-constrained environment. The clear glass door creates an open, airy aesthetic that complements contemporary interior design. However, you'll need a stable, level concrete floor or foundation for proper installation and to ensure structural stability.
What heater should I pair with the Como 120, and are heaters included?
Heaters are sold separately and not included with the sauna kit. For the Como 120's compact 1.0-1.2 cubic meter volume, we recommend electric heaters in the 3-6kW capacity range, such as HUUM or Saunum models that are specifically engineered for Leil saunas. These heaters provide balanced airflow (mixing hot ceiling air with cooler floor air) to eliminate "cold feet" and create the authentic Estonian "leil" steam experience. Consult the manufacturer's recommendations or speak with sales for your specific heater selection.
How difficult is assembly, and do I need professional installation?
The Como 120 uses pre-fabricated modular panels that are easier to align than traditional barrel staves, allowing two capable people to assemble the kit in 4-6 hours. A third person is strongly recommended when handling the heavy tempered glass door for safety. No professional installation is required if you have basic tools and follow the included instruction manual. However, you will need to prepare a stable, level concrete foundation in advance as part of your site preparation.
What is ThermoWood® and why is it better than regular cedar?
ThermoWood® is heat-treated Scandinavian pine modified using only heat and steam (no chemicals) to remove internal moisture and resins. This creates a wood that is naturally resistant to warping, shrinking, rotting, and insect damage—far superior to untreated cedar or hemlock. ThermoWood® also won't leak sticky resin even in extreme heat, maintains dimensional stability for years without twisting, and develops a beautiful natural patina over time. The 40mm thickness in the Como 120 provides exceptional insulation and durability compared to standard sauna materials.
Does the Como 120 include a warranty, and what does it cover?
The Como 120 comes with a comprehensive 2-year manufacturer's warranty that covers defects in materials, manufacturing quality, and any damage occurring before transportation. The warranty does not cover natural wood variations (such as color changes, cracks, or knots), normal wear and tear from regular use, incorrect assembly/installation, force majeure events (natural disasters or wars), or unauthorized modifications. Claims should be filed within the warranty period by contacting the manufacturer with photographic documentation of the defect.
Can I customize the Como 120 with lighting or decorative panels?
Yes, the Como 120 offers several customization options to personalize your sauna experience. You can add optional ambient LED lighting systems to create a serene wellness atmosphere. The standard back wall can be upgraded to a beautiful Hexagon DECO panel option (as shown in product variants) that adds visual elegance and spa-quality ambiance. These customizations can be selected during purchase or may be available as add-ons, allowing you to tailor your sauna to match your wellness space design preferences.
What are the electrical and site preparation requirements?
The Como 120 requires a stable, level floor prepared with a concrete foundation or driven piles to ensure structural integrity and prevent settling. The sauna itself requires a 220-240V hardwired connection with a dedicated breaker for any electric heater (specific amperage depends on heater model). A dedicated 120V connection is also recommended for LED lighting and control systems. We recommend confirming exact electrical specifications with a qualified electrician based on your chosen heater before installation to ensure compliance with local building codes.
How long will the Como 120 last, and what maintenance is required?
With proper care, the Como 120 can provide decades of reliable performance thanks to its ThermoWood® construction and premium materials. Annual maintenance is recommended: apply UV-protective varnish to the exterior to maintain color and protect against weathering, and treat wooden benches with specialized sauna bench oils for smooth, long-lasting comfort. The glass door and hardware require only routine cleaning. Avoid harsh chemicals and ensure proper ventilation during use. Regular maintenance preserves the sauna's beauty, durability, and structural integrity throughout its lifetime.
What is included in the delivery, and how is shipping handled?
The Como 120 is shipped fully crated via LTL (less-than-truckload) freight for curbside delivery to the lower 48 states (special arrangements available for other locations). The delivery includes the complete pre-fabricated sauna kit with all wall panels, ceiling elements, door, benches, hardware, and assembly instructions. Upon delivery, the driver will unload the crate at curb-side—you'll need to unpack it and move components with at least two people (30-45 minutes). Optional heaters and accessories typically ship separately. Inspect the crate for visible damage before signing delivery paperwork and report any concealed damage within 5 business days.
Leil Como 120 1-Person Indoor Sauna Kit Documents:
Shipping
| Shipping | Ships free within the continental US. If you live outside the continental US or Canada, please contact us for a freight quote. |
Shipping Policy
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Shipping Policy details. If you have any other questions, please feel free to call us or contact us using the chat option, our contact us page, or emailing us at sales@selectsaunas.com.
What to expect after placing your order:
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.
If you do not receive tracking information from us within 7 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at sales@selectsaunas.com
Shipping Details
Where We Ship
We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost – to get a quote for your order, contact us directly at sales@selectsaunas.com or via our chat or contact page. Unfortunately, we do not ship internationally yet. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.
*PLEASE NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.
Shipping Timeline
Due to the custom nature of some of our saunas, some will take at least 6-8 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.
The exceptions to the rule are sauna accessories and prefabricated saunas (such as infrared, for example), If they are in-stock they should be delivered within 14 business days after payment is processed.
Handling, Transit & Cutoff Times
After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped. This means handling times generally take 2-7 days, with orders placed before 2:00 PM. We use FedEx, USPS, and UPS for delivery in the contiguous United States. Transit times range from 3-14 days, usually taking less than a week to get delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at sales@selectsaunas.com or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at sales@selectsaunas.com or via our contact us page.
Refusals
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.
Delivery
Taking Delivery of Your Product
Saunas & Sauna Kits
These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. In some cases, you can a add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door (also known as white glove) will be an additional charge, so make sure you ask the carrier what they charge for this service.
Due to the size of some of our larger cabin and barrel saunas, they will ship via a flatbed truck and will not fit on a liftgate. This means that you will be responsible for offloading the sauna. We recommend gathering 3-4 people to offload the sauna piece by piece or renting a forklift. Alternatively, you can add a Driver Offload service at checkout if you would like a hands-off offloading experience.
Here's what taking delivery of your sauna kit can look like:
Heaters & Stoves
These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.
Accessories & Small Shipments
These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.
Price Match Guarantee
Found a lower price? We'll match it!
We work very hard to ensure that we offer the absolute lowest sauna prices online.
We work with our suppliers to ensure that they set Minimum Advertised Pricing (MAP) guidelines for all of our competitors. This means that everyone else selling the same product online is required to be selling it at the same price or higher. If you find another online store that offers a lower price than us, please contact us and we will make sure they are not breaking the MAP policy. If they are not, we can match their price for you! In that case, we can send you a custom discount, or you could simply purchase and we will refund the price difference.
Our Price Match Guarantee has some limitations:
- The item must be of the same brand and model.
- The item must be in stock on the competitor's website.
- You must be able to document the lower price, for example by showing us a a screenshot and a link to the competitor with the lower price.
- If the competitor is charging for shipping, their shipping cost will be included in the calculation of the price match.
- The competitor must be an online-only store, i.e. they can not have a retail location.
- The website can not be a discounter or auction website.
- The competitor must be an Authorized Retailer of the product in question.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
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